EUX Adoption Manager

Job Description

Multi-faceted role driven by collaboration and tech innovation Limitless learning and development opportunities Access to world leading technology tools and platforms Enviable staff benefits across banking, health and wellness Who we are End User Experience (EUX) build, run and monitor some of the Group’s largest platforms and systems. The role we play and the work we do empowers our people to achieve more, and provides our customers with better outcomes. Joining EUX means you’ll be working with a group of people dedicated to delivering the best workplace technology experience for all teams across the Group. We’re focused on providing the latest tools, technology, and resources to enhance the way our teams work together. Why we need you As someone who never shies away from a challenge, let us present ours to you. We’ve established new ways of working and have modernised our operating landscape, to provide better technology to our colleagues to enable them to provide solutions to millions of people. We have a relentless focus on innovation and keeping the bank operational & secure. And we want your help. Do work that matters You are an Adoption and Content Creator who is accountable for critical aspects of new technology adoption, including research, customer journey mapping, communications, content creation, engagement, training and education. Responsibilities: Drive adoption of EUX services across the organisation to improve learning outcomes and delivery. Own, develop and execute the organisational change and technology adoption plans for EUX’s strategic programs. Work with your team to drive the creation and achievement of the EUX strategy. Develop and execute effective strategies and plans to manage the people impact of proposed changes and projects, including overseeing all related communications, training and stakeholder engagement. Develop and deploy effective content across various channels reaching the desired target audiences. Take accountability for ensuring all change-related materials, guides, information and communication is available through the appropriate knowledge management platforms and to ensure they’re accurate, up-to-date, and always meets the needs of our people. Ensure the people-related benefits and risks are well-understood and managed including activities which contribute to post-implementation benefits realisation. Develop and activities to manage the customer journey maps. Strategically engage with stakeholders across the Bank to develop effective relationships and influence the successful delivery of change initiatives. Serve as a customer advocate by providing feedback to the EUX team to improve the platform and better solve our business challenges. Undertake any other tasks assigned by your manager that you have the capability to perform safely in line with relevant internal Group policies and external regulatory requirements. We’re interested in hearing from people who possess the following: Demonstrated experience in technology adoption and change management in a large enterprise desirable. Demonstrated experience in content creation, social media management, or the like. Possess knowledge and application of an industry standard methodology such as Prosci or ADKAR. Are comfortable to facilitate workshops, present virtually and face to face and coach and mentor stakeholders. Ability to translate technical documentation to the business. Ability to deal with ambiguity. Excellent communicator and ability to organise information with clarity to a large group of people. Have experience dealing with resistance, embraces autonomy and is customer focused. Working with us Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace with flexible work locations. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you’ll thrive. You’ll be supported when faced with challenges and empowered to tackle new opportunities. We’re hiring across Australia, you’ll be empowered to do your best work and be given the choice on when and where that work happens. We really love working here, and we think you will too. If this sounds like you, apply now! If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 28/01/2025 #J-18808-Ljbffr