Emergency Department Patient Experience Officer - Administrative Officer Level 5

Job Description

Employment Type : Permanent Full TimePosition Classification : Administrative Officer Level 5Remuneration : $76,125 - $77,852 per annum plus 11.5% Superannuation + Annual Leave LoadingLocation : Royal Prince Alfred HospitalRequisition ID : REQ535015 Sydney Local Health District is responsible for the health and wellbeing of more than 740,000 people living within our boundaries, as well as many more from rural and remote parts of NSW and Australia. We have hospitals and health services delivered in various locations in the community and in people’s homes. About the Role You will be working at Royal Prince Alfred Hospital. It is one of the nation’s most respected hospitals, with a distinguished history of serving the health needs of local, statewide, national and international communities. Our facilities and services are world class and our staff are dedicated, innovative and caring. The Patient Experience Officer is a passionate, empathetic individual who cares deeply about people, particularly our vulnerable populations. This position will involve shift work (10 hour shifts, no night shift). The team consists of 2 people and covers a 7-day roster, working as part of the greater Emergency Department Team. This position is responsible for welcoming people to the ED, directing patients and visitors to where they need to go, fielding complaints and concerns, as well as being the liaison between patients and the clinical team to ensure they remain up to date with their patient journey in the ED. For more information, please view the Position Description. Ideal Candidate Demonstrated extensive experience in customer service. Demonstrated resilience, flexibility and initiative. Excellent interpersonal skills, particularly the ability to interact well with all emergency department staff. Benefits and Perks! Accrued Day Off each month for Full Time positions, paid Parental Leave & Annual Leave loading. Opportunity for extra tax savings through Salary Packaging and Novated Leasing. For more information visit SalaryPackagingPlus. Access to free courses, qualifications and coaching via Sydney Education. Access to confidential EAP counselling for staff and their families. Health benefits: Free annual influenza vaccination, discounted Fitness Passport membership, and free telehealth nutrition and wellness resources from qualified professionals. The ability to use the Concord Hospital Staff Gym. For more information, please visit Benefits at SLHD. This is a Category A position. To be employed by NSW Health you are required to provide evidence of vaccination to comply with the NSW Health Occupational Assessment, Screening & Vaccination against Specified Infectious Diseases Policy (PD2024_015). SLHD is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Aboriginal and Torres Strait Islander people and people with disability are encouraged to apply for all internal and externally advertised positions. If you require assistance, please advise the contact person at the time of your application. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles within NSW Health. For more information, please visit: Sydney Local Health District is committed to implementing the Child Safe Standards. To further connect with us, check us out on LinkedIn. For enquiries, please contact Jessica Darby on (02) 9515 0011 or via email at Join the team enriching health in millions of ways every day, apply now! Applications Close: 3 February 2025 #J-18808-Ljbffr