Emergency Medical Dispatcher (510698)

Job Description

Department of HealthCommunity, Mental Health & WellbeingCMHW - Ambulance Tasmania Applications must be submitted by Monday 10 February, 2025 11:55 PM AEST Award/Classification: Ambulance Tasmania Award, Emergency Medical Dispatcher Employment type: Casual, Fixed-term, flexible, Full Time Region: South Location: We are looking for fixed-term and casual Emergency Medical Dispatchers to join our Ambulance - Emergency & Medical Services team in South. The Team: The State Communications Centre is where the delivery of Ambulance care begins for our patients and is based in Hobart. The Centre provides telephone triage, clinical advice, and dispatches ambulance resources in the most effective and efficient manner. The Role As a member of the Ambulance State Operations Centre (SOC), you will receive, record, and prioritise requests for ambulance services in a team environment. You will coordinate and dispatch ambulance vehicles and resources, and coordinate patient movements using telephone, radio, and computer-aided dispatch systems and other ancillary communications equipment. In the role of Emergency Medical Dispatcher, you will: Receive, record, and prioritise requests for ambulance services including the provision of pre-arrival instructions, following predetermined decision-making algorithms. Support the Emergency Medical Dispatch Support Officers (call taking) and provide advice as required. Dispatch ambulances in accordance with documented Standard Operating Procedures. Provide effective and efficient coordination of service resources including information relating to the location of all ambulance response units in the area of responsibility. Receive and make telephone calls concerning ambulance operations, public and administrative inquiries, and any other relevant calls including liaison with allied health care workers, other emergency service providers, and support agencies. Operate all technological systems within the State Operations Centre, including minor maintenance, fault finding, and rectification in accordance with standard operating procedures and fault reporting. Details of Appointment One fixed-term full-time, shift worker (fully rotational) position, working up to 76 hours per fortnight, commencing as soon as possible until 28 June 2025. Salary: $99,761 - $107,896 per annum + 11.5% superannuation + access to salary packaging. Multiple fixed-term, casual positions working as and when required, commencing as soon as possible until 30 June 2026. Salary: $78,036 to $84,399 per annum (Pro rata) + 11.5% superannuation + access to salary packaging. Salary range is in accordance with Ambulance Tasmania Agreement 2022. Applicants should note that for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full-time, part-time, and casual vacancies. You’ll have access to salary package a range of benefits including living expenses up to $9,010 + $2,650 in meal entertainment each FBT year + other benefits if eligible. Benefits available to eligible candidates: Professional development and accelerated pathways. A range of leave entitlements, including study leave and Professional Development Support. Fitness Passport – You and your family can access 40+ fitness facilities across Tasmania for just $13.95 per week per person, or $25.95 for a family. Successful applicants will be required to meet the essential criteria: Holds Certificate IV in Ambulance Communications or equivalent experience as approved by the Service. Desirable criteria: Medical Priority Dispatch System certification. Previous employment in an emergency service operations centre using a Computer Aided Dispatch System. Download the Statement of Duties and any Associated Documents We encourage you to review the Statement of Duties, Applicant Guide, prior to applying for an overview of the duties, program, selection process, and application guidance. Apply Online. Please click the "Apply" button on this screen to ensure that important questions about you are answered. You will be prompted to complete a 1-2 page application detailing your experience, skills, and knowledge as they relate to the attached Statement of Duties. A separate statement addressing the selection criteria in the Statement of Duties is not required. For more information: Applicants who require further information are encouraged to contact: Name: Jacqui KelseyPosition: Director of OperationsEmail address: What it is like working at the Department of Health? Compassion, Accountability, Respect, Excellence are the key values to work in the Department of Health. Listen to some of the lived experiences from within the department through some of our wonderful staff and hear about their journey in relocating to Tasmania! Respecting diversity is the foundation of everything that Department of Health does. This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities. Review the Statement of Duties and consider if you meet the requirements. Speak to the Contact Officer if you have any questions. Submit your application including any additional documents as specified in each individual job vacancy notice. #J-18808-Ljbffr