Employer Engagement Lead

Job Description

WHAT YOU'LL BE DOING As the Employer Engagement Lead, you will lead and manage the Employer Engagement Team. The team is the key point of education and information relating to the scheme, the legislation, and ongoing employer obligations, enabling and improving overall employer compliance. You will: Lead the Employer Engagement Team in developing and delivering quality and consistent experiences for industry employers to achieve improved industry compliance. Be responsible for developing, implementing, and maintaining employer engagement strategies that enable and improve employer compliance through proactive education relating to our legislation and scheme obligations. Enable industry employers to better understand their legislative requirements, how we expect them to meet requirements and ramifications for non-compliance. Lead the team to uplift and maintain effective and professional interactions with industry employers, applying comprehensive knowledge of the employer population and the lifecycle of their interactions with the Coal LSL scheme to resolve enquiries, manage escalations, and enable referral within the business. Be responsible for regular reporting of the Employer Engagement Team’s delivery against Education and Engagement Business Unit targets and goals. Ensure the Team develop and leverage an in-depth understanding of our applicable legislation, our regulatory strategy, and regulatory interpretations. Partner with the Community Engagement Team to establish and maintain communication standards and strategic communications with industry employers as part of ongoing employer engagement strategies. Lead the Employer Engagement Team through a significant Transformation program as Coal LSL undergoes changes to core business functions, including enhanced automation, online servicing and transacting for industry employers. This is a permanent role based in Newcastle. WHY WORK WITH US? As a Commonwealth Government entity that regulates portable long service leave, we are proud of the difference we make in the lives of hardworking Australians. By connecting employees in the black coal mining industry to their long service leave entitlements, we’re giving back life’s most precious gift: time. We believe in our purpose, are focused on our strategic goals, and are committed to serving our clients and strengthening industry partnerships. What we offer: We’re a dedicated team of professionals who deliver meaningful, purpose-driven work in a supportive and inclusive workplace culture built on values of trust, openness, respect, care, and honesty. Our hybrid working model and compressed hours enable you to balance your career and lifestyle, giving you the time to grow, excel and do what you love. Located in the progressive and vibrant city of Newcastle, our contemporary workplace provides you with a space to connect and collaborate with colleagues, while also enabling you to balance work–life commitments. We want our people to live their best lives while working with us. To find out more about our great employee benefits and what it’s like to be part of the team, reach out to our friendly talent acquisition team at WHAT YOU'LL BRING To be successful in the role of Employer Engagement Lead, you will be a natural leader experienced in building a supportive and collaborative team culture. You will be a confident communicator with the ability to develop and provide education and engagement initiatives and activities to industry employers. Your background will demonstrate your: Extensive experience leading a team towards common goals. Solid experience within a relationship management, finance, or regulatory environment. Self-leadership and business acumen, including an understanding of the importance of confidentiality and responsible handling of information (corporate and personal). Highly developed influencing and relationship management skills. Outstanding interpersonal, verbal, and written communication skills including the ability to build and maintain complex internal and external relationships. Exemplary problem-solving skills. You will have a bachelor’s degree in Business, Commerce, Corporate Governance, or equivalent industry experience. If you meet most of the criteria above and are keen to grow in others, we would like to hear from you. If this sounds like you, apply now. HOW TO APPLY To apply for this position, please submit your resume and a cover letter introducing yourself and telling us what attracted you to the position and what value you believe you can add to this role. Applications close at midday on Monday 10 February. Note: Your cover letter should be no longer than 800 words. Australian citizenship, residency or working rights is a prerequisite for this role. Applications are open to all qualified candidates regardless of their background, identity, experiences, and beliefs. Please connect with us at any time during the process for a confidential conversation regarding your application, including if you require any adjustments or considerations in order to participate fully in our recruitment process. Contact us at The successful applicant for this role will be required to undergo working rights checks, background checks including a police check, and other assessments as required. #J-18808-Ljbffr