Energy Market Analyst (Support) EMEA

Job Description

In an era where the world is rapidly advancing towards a cleaner future through decarbonization, stakeholders from across the entire energy value chain are having to navigate the complexities of the energy ecosystem. We seek to enable our customers to do so with confidence. Our mission: Empowering Transformative Energy Decisions. Founded in 1999 in Adelaide, Australia, Energy Exemplar’s PLEXOS modeling and simulation software is trusted by innovative organizations across the globe. On one unified platform, stakeholders from across the entire energy value chain are revolutionizing the energy ecosystem and seamlessly planning for the future of energy with unprecedented clarity, speed, and innovation. Our impact is global and is being recognized across the industry: Finalist for the 2024 Reuters Global Energy Transition Awards in the 'Technologies of Change' category Finalist for the 2024 Go:Tech Awards in the 'Most Innovative Use of Technology’ category 2022 USEA/USAID Corporate Volunteer of the Year 2022 Impact Award Winner for our impact on the energy industry and the current energy transition At Energy Exemplar, we believe in empowering our people by offering flexibility in how, when, and where they work. This flexibility has been a cornerstone of our success, fueling significant growth over the years, with the company expanding at an impressive rate of approximately 30% year over year. We understand that the best results come when our team members can balance their professional and personal lives, so we support various working arrangements that help you thrive. We don’t just celebrate the excellence of our products but champion the quality of our people. They own their outcomes and perform to their best – every day. Whether you're working from home, in the office, or on the go, our flexible work culture fosters innovation, collaboration, and trust, making it easier to stay engaged and connected, no matter where you are. That’s what makes us who we are and a great place to work. Our core values ‘Customer Success’, ‘One Global Team’, ‘Integrity and Ownership’, and ‘Innovation Excellence’ reflect the way we work and are always at the forefront of everything we do. About the Position Key Accountabilities and Duties The following list is provided to set an expectation of the ‘core’ responsibilities of the role but is not intended to be an exhaustive list that covers all tasks that may be required on a day-to-day basis. As a rapidly growing business, it should be expected that the role and associated tasks are likely to evolve over time and that there will be situations where tasks not listed below will need to be undertaken to support region and business growth initiatives. Technical Support Provide answers to technical support questions relating to the successful use of our software products in a timely, accurate and comprehensive manner. Take ownership and track support cases from start to finish. Provide troubleshooting and general modelling advice and guidance to clients. Work with clients to resolve issues related to our SaaS/Cloud offerings and Desktop version. Work with Account Management to successfully onboard new clients that utilize our SaaS/Cloud or Desktop offerings. Frequently interact with Product Management and Development teams to resolve technical issues as well as to convey product development needs of clients. Assist in QA testing new product releases. Assist Account Management where required to make proactive calls and on-site visits to learn more deeply about customer organizational goals, progress with our tools, and how we can help them be more successful. Customer Training and Knowledge Base Provide onsite or online trainings to clients on a diverse set of topics related to our products. Collaborate with our Learning Team to maintain and update our online learning platform. Assist in maintaining software user documentation and help platforms. Compose articles and produce videos to educate clients and to market our products. Construct tools and examples that clients can utilize to more effectively utilize our products. Learning and Development Learn PLEXOS to an Advanced level. Learn C#, VBA or other scripting that interacts with the product and how to troubleshoot. Maintain a high level of power market knowledge, newest trends and developments. Candidate Requirements: Strong analytical and problem-solving skills with the ability to research and learn new techniques. Ability to articulate the business problem to be analyzed, quickly identify the critical elements of the problem, achieve a high-quality answer in a timely fashion, and synthesize answers to resonate with decision makers. Professional approach, ability to work under pressure, organizational and time management skills, excellent attention to detail. Excellent communication and customer service skills, including active listening skills – the ability and care to investigate issues more deeply to ensure we understand the context of the problem as well as the problem itself. In addition, strong verbal, presentation and technical writing capabilities are also expected. Team player with the ability to be a self-starter and work independently as needed. Advanced working knowledge of Microsoft Office products. Prior programming/database management experience (VBA, Python, SQL) and/or understanding of Mixed Integer Programming. Demonstrated working knowledge of power plant operations, electricity and gas markets. Knowledge of fundamental energy market analysis, environmental markets, demand side management/energy efficiency, electric utility resource planning approaches. Demonstrated working knowledge of SaaS products and experience troubleshooting issues with Cloud offerings. Demonstrated working knowledge supporting users/customers for a SaaS/Cloud based service/product. Experience in creating content (learning/knowledge base articles) for Cloud based product/services. Demonstrated ability to build solid relationships across other internal teams, business partners and specialists by promoting teamwork, partnership and collaboration in a virtual or face-to-face environment. Qualifications: A tertiary degree in Applied Mathematics, Engineering, Economics, Operations Research or similar degree. Ideally the candidate should have specialization in Power Systems. 1-3 years’ experience in the Energy industry with a strong understanding of energy economics and market fundamentals and/or technical operation of generators and operation of power transmission system. Exposure to water utilities and the gas market desirable. Energy Exemplar is an equal opportunities employer and we value your unique identity and perspective. We are fully committed to providing and fostering a workplace that reflects the diversity of society. Bring your authentic self and help us build an inclusive world together! #J-18808-Ljbffr