Executive Manager, Strategic Customer Communications

Job Description

Executive Manager, Strategic Customer Communications Trending Job Description Sydney location How will I help? The purpose of this role is to provide marketing and communications expertise to large scale change projects across the enterprise, by leading a team of experts and overseeing delivery of project and change communications to customers across the Group. Deliver the marketing communications stream within complex change programs, such as customer migrations, regulatory change or simplification programs. Lead a team of customer communication experts, with responsibility for providing role clarity, coaching for high performance and supporting their career development. Deeply understand our customers’ needs and ensure that we select the right message and channels to deliver the best customer experience. Measure results from every activity we do and use data to drive continuous improvement. Manage risk within the marketing communication stream of each project, taking ownership of any related issues & incidents. What do I need? Financial Services: Extensive industry experience required in corporate or customer communications. Data Excellence: Leverage data to optimize and measure communications. Digital Acceleration: Drive digital transformation and multi-channel communication. Change Management: Lead large-scale initiatives with strategic communication. Transformation: Experience of large scale programs where customer data is at the forefront. Leadership: Inspire team with clear vision that fosters collaboration. Influence & Collaboration: Build relationships and ensure alignment at all levels. Customer Execution: Deliver customer-focused communications that drive engagement to diverse audiences aligning with business goals. Risk Management: Ensure compliance and minimize risk in customer messaging. What’s it like to work there? We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities, and each other. At Westpac, making a difference means creating impact, unlocking our own and each other’s passions, and transformative success stories to create better futures together. As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between. We’ll empower you to shape your career path through personalised upskilling, mentoring, and training opportunities. As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion. Hear from some of our people and their experiences working with us. Start here. Just click on the APPLY or APPLY NOW button. At Westpac, we’re all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone—our customers, employees, and the wider community. If you’re interested in discussing workplace flexibility, please feel free to mention it in your application. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply. If you have questions about the recruitment process, please email Do you need reasonable adjustments during the recruitment process? We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please email #J-18808-Ljbffr