Export Sea Freight Operator

Job Description

Located at Ravenhall - work close to home! Who are we? BTi Logistics is an Australia-based company specializing in international freight forwarding, customs brokerage, and third-party logistics services. Operating in a highly competitive space, we differentiate ourselves by offering bespoke, adaptable solutions powered by our people, network, and technology. With branches in Melbourne, Sydney, and Brisbane, we employ over 60 professionals from diverse backgrounds, fostering an inclusive culture that values growth, collaboration, and exceptional service delivery. BTi Logistics was recently acquired by OIA Global, a move that enhances our ability to deliver innovative solutions, expands our global reach to 27 countries, and opens new growth opportunities for both our team and our customers—making this an exciting time to join our company! What about you? We don't just want to know about you as an employee, we want to welcome you to the family. Work should be rewarding and beneficial to both employer and employee, right? We offer a flexible work policy, competitive salary packages and a culture that values people, growth and exceptional customer service. What about the role? We're always interested in talking to people who are passionate about supply chain and all that it encompasses. Based in our Ravenhall office (with a 3/2 hybrid option available), you will ideally have some exposure to the following: Experience in a similar role within the Freight Forwarding space Experience using CargoWise One Excellent communication skills both written and verbal Efficient time management Lateral thinking and problem-solving skills Client meetings via MS Teams or in person Some knowledge of Customs and Quarantine procedures Your daily activities: Each day can be a little different in a Supply Chain environment. You might find yourself engaging in the following activities: Export Bookings & Scheduling: Receive and confirm export bookings from customers/agents. Secure space with shipping lines or co-loaders (FCL/LCL). Documentation & Regulatory Compliance: Prepare and verify export documents (e.g., Bills of Lading, COO, EDN). Ensure compliance with customs regulations, understanding INCOTERMS. Shipment Coordination & Tracking: Oversee containerized shipments from origin to destination, resolving delays or issues. Provide regular status updates to customers and stakeholders. Customer & Partner Communication: Serve as the primary point of contact for client inquiries and escalations. Collaborate with internal teams (Customs, Sales, Finance) to ensure smooth operations. Job Costing & Invoicing: Verify job costs, invoice shipments. Support spot quotes and additional service requests for new business. Identify bottlenecks in the seafreight process and suggest enhancements. Implement best practices to streamline export workflows and boost customer satisfaction. Interested? What next? If you're interested in being part of our journey, please apply and tell us more about yourself. We'll be in touch if you're shortlisted. Your application will include the following questions: Do you have customer service experience? Do you have freight forwarding experience? What's your expected annual base salary? How much notice are you required to give your current employer? Which of the following statements best describes your right to work in Australia? Do you have sea freight exports experience? #J-18808-Ljbffr