Family Violence Practitioner - Case Manager

Job Description

Family Violence Practitioner - Case Manager Are you passionate about helping women who are experiencing family violence and have proficiency in languages such as Farsi, Dari, Arabic, Vietnamese, Cantonese or Mandarin ? If yes, this might be the role for you! Join our team in Melbourne and make a positive difference in the lives of migrant and refugee women experiencing family violence, their families, and their communities. About inTouch inTouch is at the forefront of providing integrated and culturally responsive services to women from migrant and refugee communities experiencing family violence. For over 40 years, we've championed the cause of our clients, helping more than 30,000 women, children, and families to thrive despite the challenges they've faced. About the Role The Family Violence Practitioner (Case Manager) works with a degree of autonomy, exercising initiative and judgement to support and manage clients experiencing family violence through the life cycle of the client’s engagement with inTouch. Their role is to access, monitor, plan and manage cases, as well as advocating for and linking women who are experiencing family violence to appropriate services. The benefits of working with us? A collaborative and nurturing team culture within a positive working environment, fostering mutual support, and continuous learning. Competitive salary plus packaging option. Hybrid - office/working from home model. 5 weeks Annual Leave. Ongoing training, career progression and professional development opportunities. Comprehensive Employee Assistance Program. Purchased leave option. Key Selection Criteria: Your ability to fluently speak in Farsi, Dari, Arabic, Vietnamese, Cantonese or Mandarin. Demonstrated experience within the specialist family violence sector or working with those who have been impacted by domestic, family and sexual violence (telephone counselling advantageous). Understanding of the specialist family violence sector in Victoria. Demonstrated understanding of Multi Agency Risk Assessment (MARAM) Framework training and its application in the context of Crisis Services or the willingness to undergo training at employment start. Understanding of contemporary family violence practice including the gendered nature of violence, social justice principles, crisis intervention and working with trauma. Knowledge of state-based legislation that pertains to family violence, privacy and child protection legislation relevant to service delivery. Demonstrated ability to work in a challenging and demanding environment, including working within agreed timeline parameters. Excellent oral and written communication skills including ability to communicate effectively with a diverse range of cultural and social groups. Ability to remain calm under pressure, with a flexible and positive approach. High level of resilience and self-care practices in place. To be successful for the role you’ll also need: Bachelor of Social Work or equivalent qualification as required for working within the Family Violence sector. Ability to manage competing priorities. Adaptable to change and willingness to embrace new ideas and processes. HOW TO APPLY If this sounds like the role for you then please apply! Please note your application will not be considered unless you provide a cover letter responding to the key selection criteria (maximum 2 pages of text) and an updated Resume. Reach out to if you require support to complete your application or adjustments based on your access needs. All offers of employment are subject to satisfactory background checks including a National Police Check, Working with Children Check, Reference checks, proof of eligibility to work in Australia and qualification checks. Seniority level Not Applicable Employment type Full-time Job function Other Industries Civic and Social Organizations, Individual and Family Services, Non-profit Organizations #J-18808-Ljbffr