Field Service Department Manager

Job Description

Outstanding opportunity to bring your Electrical know-how and customer service skills to an exciting, growing company! Lead a high-performing Field Service team in the power generation industry. Enjoy an attractive salary circa $120,000 + Super + Incentives + Vehicle. Additional benefits include a laptop, mobile phone & more. About Macfarlane Generators With over 75 years of experience, Macfarlane Generators is a recognised leader in the power generation industry. Specialising in the supply, installation, and servicing of new, used, and refurbished generator sets, we power everything from commercial and industrial projects to domestic and recreational applications. As a trusted Australian brand, we continue to innovate and expand, ensuring businesses and communities have reliable power solutions when they need them most. Your role Macfarlane Generators is seeking a Field Service Department Manager to lead our Clayton South, VIC team. Reporting to the Branch Manager and working closely with the National Field Service Manager, you will oversee all field service operations, ensuring efficiency, quality service delivery, and compliance with company policies. More specifically, your responsibilities include but are not limited to: Leading and coordinating the Field Service team to ensure seamless daily operations Managing job scheduling, service reports, and preparing quotes and cost sheets Diagnosing and fault-finding issues in power generation equipment, ensuring timely resolutions Communicating with customers, providing expert advice, and ensuring high service standards Overseeing quoting, pricing, costing, and standardising procedures for field service jobs Managing on-site service, repairs, and maintenance of small to medium-sized power generation equipment Coordinating multi-state service and maintenance for national customers Ensuring compliance with OH&S and environmental regulations at all work sites Managing warranty claims and liaising with manufacturers such as Cummins, Promac, Powerlink etc. Maintaining accurate service records, customer databases, and reporting systems Conducting regular toolbox meetings to reinforce company policies and service standards Identifying new business opportunities to grow the Field Service Department What You’ll Bring to the Role To qualify, you will need a trade background in electrical or diesel mechanics with experience in power generation service . A current driver’s licence is also essential, as this role requires regular job travel . Additionally, the following skills and background will be highly valued: Experience with Cummins, Deep Sea and Comap Control Systems Proven leadership experience, with the ability to manage, mentor, and coordinate a team Strong technical skills and hands-on knowledge of power generation equipment Ability to diagnose and fault-find issues in power generation systems Computer literacy, ensuring accurate paperwork, reports, and service records As our ideal candidate, you will have strong communication skills , confidently engaging with customers both over the phone and in person. Your mature, knowledgeable, and professional approach will be supported by a solid mechanical and/or electrical background . You will be a problem-solver who thinks on your feet and applies common sense to achieve effective outcomes. Flexibility and adaptability will be key as you manage competing priorities in a dynamic environment. A customer-focused mindset will drive you to maintain high service standards and build strong client relationships. What We Offer You We have a good reputation for looking after our employees and offer first class training and opportunities for career development and full staff support . You will enjoy an attractive salary circa $120,000 ( with potential for higher remuneration based on experience) PLUS super . You will also enjoy a host of further benefits including: Job security within a well-established organisation Career progression and upskilling opportunities Incentive bonus scheme Company vehicle for work and normal private use Laptop & mobile phone provided Light and Modern Office Weekly pay On-site parking Company clothing & PPE Macfarlane Generators enforces a no smoking, no alcohol and no drugs work environment. Please note: Only people eligible to live and work in Australia will be considered for this position. If you are ready to be rewarded for the effort you put in then this is the job for you - Apply Now! #J-18808-Ljbffr