Field Service Area Manager - WA
Field Service Area Manager - WA Apply locations Malaga, WA, Australia time type Full time posted on Posted 2 Days Ago job... more info
Field Service Team Manager - Separation
Salary:
80.00 - 100.00
Posted:
27-01-2025
Category:
Sales Support
Sydney,
Job Description
About You We are looking for a highly skilled and experienced candidate to become a Field Service Team Manager. The successful candidate will be responsible for leading a team of competent FSEs, including day-to-day coordination and operations, ensuring service excellence, providing a strong safety culture to the team, and driving the team towards achieving and exceeding their goals. Employee Benefits 25 days annual leave Life Insurance Access to EAP services Hybrid work Location & Travel This role will be placed in Sydney, reporting to the Field Service Manager Australia. Travel is expected to visit branch offices and customers. Roles & Responsibilities Management Lead and manage the team, giving direction and ensuring that they are performing with a strong customer-oriented mindset. Lead recruitment and onboarding processes for the team. Develop, motivate, and coach direct reports, securing proper competence development by driving internal and external training. Ensure that Engineers with the correct skills are utilized for relevant jobs. Conduct employee reviews, including competence profile and skills matrix updates, and performance development plans when required. Manage performance issues within the team appropriately and quickly. Support the team in developing career paths and succession planning. Cost-effective management of the team aligned with the approved budget for operations (general purchases) and according to sales quotations (jobs related costs). Coordination Overall responsible for planning and daily management of Service Engineers' work schedules, supported by the Coordinator. Receive service requests from sales, assess the service requirements, and communicate with sales/customers if clarification is needed. Ensure effective communication with customers on job planning and coordination of jobs with the team. Prepare assessments ready for quotations and check final service reports and job costings. Other Secure a strong QHSE culture within the team. Ensure that the team is equipped with the right tools, PPE, and conduct frequent audits on tools and equipment. Ensure all tools and equipment are calibrated and documented. Collaborate with the sales team and Service Operation management in service transformation initiatives. Be accountable for the team's KPIs. #J-18808-Ljbffr
Job Details
Salary: 80.00 - 100.00
Posted: 27-01-2025
Category: Sales Support
Sydney,
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