Fleet & Sales Operations Specialist

Job Description

The Fleet & Sales Operations Specialist will support the Sales Operation team in AUNZ, focusing on driving sales and delivery growth through strategic initiatives, best practices, standardisation, and optimisation. You will play a key role in streamlining internal and external communications, collaborating with relevant teams and stakeholders to address growth challenges, and partnering with the team on projects that benefit our customers and field teams across the market. The role requires an analytically minded individual with superior problem-solving skills, self-motivation, and the agility to prioritise and shift focus as needed. This role can be based in Sydney, Brisbane, or Melbourne head office. What You’ll Do Support the allocation and cycle timing of our operating fleet of test drive, display, and service loaner vehicles and manage day-to-day fleet operations and reporting, ensuring internal stakeholders maintain visibility. Work cross-functionally with internal stakeholders to provide visibility into location, status, utilisation, and allocation information for assigned vehicles. Provide prompt and collaborative communications with field employees, serving as their headquarters partner for all vehicle needs. Manage the order to vehicle matching process with key business units. Maintain visibility on all Tesla owned and operated vehicles in fleet, ensuring compliance with insurance and registration. Manage faults, damage, accident reporting, and insurance of inventory vehicles, ensuring prompt resolutions to minimise downtime. Support and drive fleet-related initiatives, coordinate timely follow-up, and consolidate insights for best outcomes. Assist with periodic physical inventory fleet audits. Ensure fleet operations across the market are aligned with HQ directives and that global processes are localised to align with market requirements. Work with key stakeholders to optimise the allocation of both customer & inventory vehicles across multiple ports in Australia and New Zealand. Provide daily operational support to the Sales Operations team. Provide project and administration support to the Program team. Collate key business analytics to support and guide local field teams. Identify potential enhancements to our processes/tools that will facilitate growth. Support Sales and Delivery team metrics by providing and monitoring C-SAT. Provide support to the programs team to deliver on key projects and initiatives. Work with key stakeholders to support the development and implementation of best practices for field and customer communication. What You’ll Bring Currently studying or recently completed a tertiary qualification, preferably in business, communication, or commerce. Must be detail-oriented, possess strong analytical skills, and have the ability to multi-task in a fast-paced environment. Basic knowledge and working experience of SQL required. Evidence of strong communication skills with the ability to build relationships with internal and external stakeholders. Ability to work across multiple platforms and systems; must be proficient in Microsoft Excel. Driven and enthusiastic with a genuine interest and passion for Tesla’s mission. Knowledge of Python is beneficial. Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws. Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process. Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice. #J-18808-Ljbffr