Fleet Services Officer

Job Description

James Cook University (JCU) is creating a brighter future for life in the Tropics and beyond, through education and research that makes a difference locally and globally. We now have an exciting opportunity for a dynamic and experienced Fleet Services Officer to join our Estate team. Fulltime, fixed term position until November 2025 (parental leave cover) Based at our Cairns Nguma-bada campus $ 68,694.55- $ 72,973.30 per year Up to 17% employer superannuation contributions, leave loading and other generous employee benefits ABOUT THE ROLE As a Fleet Services Officer, you will play a pivotal role in delivering accurate and timely fleet operational services ensuring outcomes align with the University’s Service Catalogue and expectations. Key responsibilities include: Act as a first point of contact for the Estate Directorate (Cairns), responding to general reception and telephone enquiries and redirect any complex enquiries to Supervisor, Fleet. Undertake and report financial activities in relation to vehicle activities including preparing requisitions for maintenance expenditure, journals and invoices, maintenance of expenditure records, internal charges and payments to contractors and suppliers. Assist in maintaining the fleet management system (AusFleet) including booking management, work order administration, vehicle fuel usage, odometer readings and administering monthly fuel statements. Provide oversight of Cairns vehicle maintenance activities including cleaning, on site and off site repairs and undertake regular serviceability of Cairns vehicles and their CES. Administer and provide vehicle booking services for all University fleet vehicles internally and externally. Assist in processing vehicle accident claims and traffic infringement notifications. Order and maintain office stationery and equipment, organize office routine repairs, source quotations and enter requisitions for purchases, process invoices, internal charges and journals, organise freight delivery. QUALIFICATIONS, SKILLS AND EXPERIENCE Certificate or Diploma level qualifications with relevant experience. Experience in fleet and finance administration with knowledge of booking systems, vehicle maintenance and servicing requirements. Effective customer service skills with experience in a high-volume environment managing high numbers of inquiries via phone and email. Demonstrated ability to carry out routine tasks autonomously and work effectively as part of a team to achieve outcomes. Routine organisational and time management skills with ability to use informed judgement to prioritise and meet competing deadlines. Effective written and interpersonal communication skills in dealing with people from a variety of backgrounds with attention to detail. Proficiency in relevant Microsoft and other computerised systems and/or databases. Special Conditions Travel between campuses may be required from time to time. This position may be required to participate in operational activity outside of the recognised normal span of hours. SHAPE YOUR FUTURE WITH JCU At JCU we’re not just shaping minds; we’re shaping the future. As Australia’s only university established to focus on the issues of Northern Australia and the Tropics worldwide, JCU is dedicated to helping the world’s tropical regions to prosper. With our main campuses located in the vibrant and diverse tropics of Northern Queensland, JCU is at the forefront of research and education in some of the world’s most critical areas, including marine biology, environmental science, tropical and rural health, and more. WHY JCU? JCU offers a dynamic and culturally diverse workplace where your ideas are valued, your professional growth is supported, and your work-life balance is respected. Working under the values of Authenticity, Excellence, Integrity, and Respect , we support and empower our people through the provisions of: A generous superannuation scheme with up to 17% employer contributions with UniSuper 5 weeks of annual recreation leave plus leave loading 15 days paid sick/carers leave per year Up to 6 months paid parental leave A range of flexible working options Staff study assistance and paid study leave Ongoing professional development support Fitness Passport Corporate discount on health insurance Free Employee Assistance Program (coaching and counselling) Well-equipped modern facilities and contemporary workspaces with access to on-site childcare and medical services at our Townsville and Cairns’ campuses HOW TO APPLY AND CONTACT DETAILS Are you ready to make a difference? Join us at JCU, where your future meets the tropics. Click the ‘apply’ button to be redirected to the JCU careers page and follow the below steps: Complete the application form Upload your current resume Upload a cover letter outlining your relevant experience in relation to the key requirements of the role and how your skills and experience will ensure your success in the role. Applications close on Sunday 16 February at 11:55 PM AEST . For any enquiries about the role, please contact Dean Maher at James Cook University encourages people from all backgrounds who meet role requirements to apply. We value and celebrate the diversity of our community, and are committed to ensuring our community is safe and welcoming. ABOUT OUR PROCESS At JCU, we are committed to employing individuals who meet the requirements of the role and align with our values. All applicants will be contacted and advised of an outcome once the recruitment process is finalised. 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