Front Desk Supervisor
Join to apply for the Front Desk Supervisor role at Sofitel Mumbai BKC . Company Description Sofitel Mumbai BKC welcomes... more info
Front Desk Supervisor- Metropolitan at the 9 Hotel
Salary:
80.00 - 100.00
Posted:
08-03-2025
Category:
Customer Service
Cleveland,
Job Description
Job Title : Front Desk SupervisorDivision : RoomsDepartment : Guest ServicesReports to : Front Office ManagerFLSA Status : Non-ExemptSummary : Represents the hotel to the guests and ensures the highest level of customer service by performing the following duties.Duties and Responsibilities include the following. Other duties may be assigned. Greets and assists all guests during arrival and departure. Provides courteous guest services by responding promptly and efficiently to inquiries, requests, and complaints. Processes all reservations and cancellation requests in a timely manner. Maximizes room revenue and occupancy levels through suggestive selling techniques. Handles the department's accounting of money, receipts, guest accounts, and other forms of credit, and operates the department's cash register. Maintains information and communication sources such as room inventory, telephone information, log book, hotel directories, and operates switchboard to handle customer inquiries, wakeup calls, and the paging of guests. Maintains order and cleanliness of front desk and back office to present a pleasant and professional image to guests. Provides assistance to other departments of the hotel to contribute to its smooth operation. Position Requirements Qualifications :To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Language Ability :Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.Math Ability :Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability #J-18808-Ljbffr
Job Details
Salary: 80.00 - 100.00
Posted: 08-03-2025
Category: Customer Service
Cleveland,
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