Front Office Manager - Four Points by Sheraton

Job Description

COMPANY Explore an exciting new career path with Marriott International at The Westin & Four Points by Sheraton Brisbane. Explore endless possibilities with the #1 leader in hospitality worldwide, Marriott International. Unmatched opportunities await you! The next step in your career could lead to the greatest adventure. Our Brand Four Points by Sheraton Brisbane welcomes you to 4.5-star comfort, outstanding service and an ideal downtown location in Brisbane, Australia. Our hotel on Mary Street, Brisbane sits near many of the top attractions in the city's CBD, including Queen Street Mall, South Bank, Brisbane Botanic Gardens and the Treasury Casino. Stop by our hotels restaurant, the Eatery, for seasonal fare, and plan smart meetings using our versatile venues, modern AV and personalized catering. Whether you're visiting our city for work or play, love your stay at Four Points by Sheraton Brisbane. We are excited to announce an opportunity for a Front Office Manager to join our dedicated team at Four Points by Sheraton Brisbane. Role Overview: As the Front Office Manager, you will lead the successful execution of all Front Office operations and associates. You will strive to continually improve guest and associate satisfaction and maximize the financial performance of the department. As the leader of this department, you will be proactive within the operations and ensure that standards and procedures are being followed and lead the team while assisting with meeting or exceeding property goals. Key Responsibilities: Manage all aspects of the front office department, tending to the guests and exceeding their expectations. Develop specific goals and plans to prioritize, organize and complete your work. Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties. Plan and execute team building activities so associates feel valued for their contributions. Be a dynamic and thoughtful leader by empowering and supporting your team. Supervise staffing levels to ensure that guest services, operational needs and financial objectives are met. Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations and fuel their curiosity. Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings. Understand the impact of the department’s operations on the overall property financial goals and objectives and manage to achieve or exceed goals. Drive loyalty through our loyalty programs and guest experiences. About You: Experience with OPERA property management system or similar. Relevant experience in a similar managerial role. Working rights in Australia. Enthusiastic to escalate your career. Self-motivated, driven and energized in a fast-paced environment. Armed with smart solutions and a can-do attitude. Benefits: The best hotel training opportunities produced independently by the Westin Brisbane and internationally recognized training programs by Marriott International. Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends. Discretionary Bonus Plan. Discounts on food & beverage across all our hotels. Recognition programs to keep you motivated. Wellbeing & mindfulness programs to ensure you stay healthy. Employee Assistance Program. ‘Great places to work’ certified. Join us at The Westin and Four Points by Sheraton, and be part of our dedication to excellence in service and operational efficiency. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal #J-18808-Ljbffr