Front of House Duty Manager

Job Description

We are a trusted partner to global hotel brands including voco, Indigo, Sebel, and our own brands: Next, Ink, Sage and Country Comfort, we look forward to you joining one of our hotels! At Ink, we love it when life veers left of centre. We celebrate the unique, the quirky and the curious. We believe that life is better when coloured outside the lines. Ink Melbourne Southbank has been cleverly conceived for the next generation of traveller, catering to the call for affordable luxury, slick design, quality tech, core amenities and a place to connect with us and the rest of the World. Our only rule is to be yourself! *MUST be available to work weekends As the Front of House Duty Manager, you will be responsible for ensuring the smooth running of the check-in desk and also managing the all-day lounge bar. This unique hands-on hybrid role requires you to be multiskilled in both food and beverage and front office ensuring there is never a dull moment. If you are in a leadership role in either front office of food & beverage and ready to learn the other, we are ready to teach you! Although experience in both areas is favourable. Position Requirements: To assist in all aspects of running the front desk and the food & beverage outlet. Warmly welcome guests upon arrival, offer them a seamless check-in experience and ensure all their needs are met. Have the ability to run a breakfast or dinner service as required. Handle and resolve any guest concerns effectively with confidence and in a professional manner. Ensure the team is consistently being trained and developed for future growth opportunities. Accommodate the requests and needs of all guests, make recommendations, upsell rooms and related services. Answer all incoming calls promptly and pleasantly and provide appropriate assistance. Responsible to maintain an updated MOD log on every shift. Check rooms, making sure any special requests are carried out accordingly. Be levelheaded to handle any emergencies within the hotel, including acting as the Chief Fire Warden and First Aid Officer. Experience in overnights and rolling the system seen as advantageous. Build strong positive cross-departmental relationships and provide support as required. Coordinate and oversee the running of the hotel in the absence of Senior Management. You will possess: A positive ‘can do’ attitude and ability to sincerely connect with guests. Minimum 1 years’ experience as a Duty Manager or 2 years' experience as a Food & Beverage leader in a 4/5-star hotel. The ability to multi-task, work under pressure and problem solve effectively. The flexibility to work a 24/7 roster, including public holidays and weekends. Experience with a hotel property management system. Ability to learn how to make barista grade coffees and cocktails. A current First Aid Certificate and RSA Qualification. In return we offer: Career growth opportunities throughout the Vista Hospitality Group. Food & Beverage and Accommodation discounts across the Vista Hospitality Group. A free Familiarization Stay at the hotel after 6 months. A colleague Referral Incentive Program. An EAP program and steadfast commitment to creating a positive staff culture. At Pro-Invest Group, we strongly believe in developing our own colleagues and promoting from within, so the opportunities are boundless for those that are passionate and deliver. If you are ready to be part of the VistaFamily, then we would love to hear from you! We thank all interested parties in advance for their applications. However, only successful applicants will be contacted. We are an equal opportunities employer with a zero tolerance to discrimination, harassment or any type of behaviours that are contrary to providing a safe, inclusive & respectful environment for all. #J-18808-Ljbffr