Gaming Supervisor, relief Customer Service Manager - Mounties

Job Description

ABOUT US Mounties Group Values are Family, Honesty, Care, Innovation, Fun and Loyalty. We are a Mutuality which means our organisation is owned by its members and we exist to improve the lives of our members. Mounties Group have over 250,000 members that use our services across a broad range of industry sectors including: Health & Fitness, Retail, Medical, Hospitality, Homecare and Allied Health. We employ over 1,000 people and are rapidly growing, particularly in the Health and Wellbeing segment of our business. Our Head office is located in Mount Pritchard and supports businesses across NSW, QLD, VIC and the ACT. ABOUT THE ROLE Mounties Group is now seeking an experienced, self-driven and team leading individual as a Gaming Supervisor and relief Customer Service Manager , to join our Gaming department at our Flagship site in Mount Pritchard on a full-time basis. The successful applicant will work closely with the team to ensure that overall customer service experience is fulfilled. Some of your key duties as aGaming Supervisor will include: Lead the team to ensure our overall customer service experience is fulfilled Ensure the smooth day to day running of the Gaming Floor Operation Participate in performance management Maintaining and reporting relationships Ensure adherence to Club policy, procedures, Operations, and compliance with all relevant governing bodies Some of your key duties as aCustomer Service Manager will include: Ensure compliance with the Registered Clubs Act, Liquor Act, Food Act, RSA, RCG, HACCP and Gaming Regulations Assisting with coaching, development and performance management of our staff Liaise with relevant stakeholders as necessary to ensure smooth day-to-day operations Promote continuous improvement of our service delivery Responsible for opening and closing of the Club Attend to customer complaints and issues Ensuring rostered shifts are covered utilising the Club’s roster system, Tanda. Attend and manage customer complaints and issues that arise Ensuring our customers’ needs are met Assist with compliance requirements by accurately updating reports in Risk Manager ABOUT YOU To be successful in securing this role, you will ideally possess the following: Minimum 3-years experience in a similar role Hold a current NSW RSA & RCG competency certificate Certificate IV in Hospitality or equivalent (desirable) Strong understanding of the Registered Clubs Act, Liquor Act, Food Act, RSA, RCG, HACCP and Gaming Regulations to ensure the Clubs compliance Proven track record in delivering exemplary customer service Ability to lead and coach a team Immaculate grooming and presentation Attentive, empathetic and compassionate Excellent time management skills Availability to work a flexible roster that includes days, nights, weekends and public holidays OUR BENEFITS Paid above Award rates and allowances Opportunity to grow and develop your career Onsite Parking Uniforms provided Discounted gym membership Discounted meals with our restaurants onsite WHY MOUNTIES? We have over 250,000 members and are listed as one of Australia’s top privately owned companies. With strong values and a commitment to our staff, we are a recognised employer of choice. GROUP WINNER OF: Western Sydney Business Awards – Employer of Choice 2020 Clubs NSW - Clubs and Community Award for Health and Wellbeing 2020 Clubs NSW – Clubs and Community Award for Emergency Services 2023 If you have a positive can-do attitude and are ready to embrace an exciting new opportunity, we’d love to hear from you! #J-18808-Ljbffr