General Manager, Operations, Australia

Job Description

Rabobank is the world’s leading specialist in food & agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture & are committed to adding long-term value for clients. Our commitment to our employees & clients is at the heart of everything we do. Rabobank’s Australian Operations departments is a dynamic & integral part of our business, encompassing teams such as Payments, Settlements, Reconciliations, Regional Call Centre, Client Regulatory Reporting & Business Improvement. The department handles the manual processing of payments & settlements totalling billions of dollars. We are currently seeking a General Manager, Operations Australia to join our team in Sydney due to an internal movement. This senior management role will collaborate closely with Rabobank Australia’s Executive Team & the COO Domain’s leadership team to support & achieve the bank’s strategic & operational objectives. You will have a working knowledge of payments & credit lending. As the General Manager, Operations Australia, you will be designated as a Responsible Manager under RG146 & will hold delegated accountabilities under the FAR regime. Key Role Accountabilities: Oversee the Operations budget & allocate resources to ensure the COO Domain Performance Dashboard targets are met. Develop & implement short, medium & long-term Operations strategies aligned with global & local requirements to best service the business in Australia. Collaborate with product teams to define & deliver the payments strategic roadmap across all business lines. Actively participate in global, regional & local meetings/conferences as required. Customer Service: Identify customer & business needs & develop appropriate operational solutions. Establish & monitor SLAs, measuring service delivery against KPIs for stakeholders & customers (e.g. Net Promoter Score). Implement a waterfall/dashboard approach to ensure key operational requirements, risks & controls are identified, monitored & reported at all levels. Partner with the Head of First Line Risk & Security, Operational Risk, Compliance & Internal Audit to ensure Operations has a robust operating control environment. Champion risk awareness across all areas of Operations. Manage the Business Continuity & critical process resilience requirements of Operations. Prepare reports & papers for the Board, Committees, & Executives as required. Leadership: Lead the Operations team (approximately 100 direct & indirect reports), ensuring staff are well-equipped & trained. Foster collaboration & alignment between departments to deliver high-quality service & outcomes to stakeholders. Build on the talent management & resourcing strategies to meet team objectives. Cultivate a culture of trust, open feedback, & inclusivity encouraging diverse thought & ongoing leadership development. Operational Excellence & Innovation: Reduce inefficiencies & rework by increasing knowledge through coaching. Work with LEAN/Six Sigma SMEs to establish, maintain, & improve best practice processes, driving efficiencies & reporting on ROI quarterly. Challenge the norm through continual reassessment of processes, creating a culture of continuous improvement. To be successful in the role, you will have: 15+ years’ experience in banking & finance, with a strong focus on operations. Proven experience in senior management positions including holding a Responsible Manager role under RG 146. A track record in building & motivating customer-focused teams. Experience managing large teams of 50 or more people. A solid understanding of payments & credit lending. Strong interpersonal & stakeholder management skills, with the ability to collaborate & influence at all levels, including Board, Executive, & Senior Management. A deep understanding of risk management within the financial services industry & related regulatory standards (Basel, APRA & Reserve Bank of New Zealand Standards). Strong commercial, business & strategic acumen. Our Values Rabobank Australia values inclusion, belonging, & positive experiences for all. Our work environment, our benefits, & the way we live our values, “Client Driven”, “Responsible”, “Professional” & “Cooperative” make it a great place to work. We welcome applicants from diverse backgrounds. Please let our Talent Acquisition team know if you need any accommodations to make our opportunities more accessible to you. #J-18808-Ljbffr