General Manager - Sheraton Port Moresby Stanley Hotel & Suites

Job Description

*Note: Position is based in Papua New Guinea and location information will be updated on system once location code is available in system. HOTEL DESCRIPTION The 19-storey hotel features 378 rooms, including 283 guestrooms and 95 one- and two-bedroom apartments. It offers extensive amenities such as five restaurants and bars, over 2,200 square meters of conference space, two outdoor pools with sun decks, a gym, and a spa. The property is in good condition, with phased Property Improvement Plans (PIP) underway. Located in Waigani, the commercial and government district of Port Moresby, the hotel is near the Parliament House, government offices, and various embassies. It is a 5-minute drive from Jacksons International Airport and directly connected to Vision Mega Mall, which offers a cinema, supermarket, and numerous dining options. Currently operating as The Stanley Hotel and Suites since April 2016 and it is undergoing renovation in preparation for the conversion to the Sheraton brand in 2025. CANDIDATE PROFILE REQUIRED: 10+ years of progressive experience in the hotel industry preferred and prior GM experience in similar size hotels. Excellent food & beverage, event management, rooms operations, revenue management, human resources, and quality assurance skills, including experience with strategic planning, budgeting, negotiating and interpreting contracts, SOPs, and project management. Demonstrated ability to operate in a matrix organization and leverage centralized organizational resources. Ability to independently manage multiple projects simultaneously. Demonstrated ability to deliver results in adverse conditions when faced with complexity and ambiguity. Experience evaluating business trends and risks and successfully developing/implementing new business programs and strategies that enhance multi-unit business performance while mitigating business concerns. Track record of creating positive and influential owner relationships. PREFERRED SKILLS AND KNOWLEDGE: Ability to creatively execute against strategy and drive results; can create unique guest experiences and maximize revenue within the brand framework. Strong organization skills. Financial management and analytical skills e.g., ability to analyze P&L statements, develop operating budgets, forecasting, and capital expenditure planning. Ability to evaluate business trends, determine applicability, and modify business strategies accordingly. Ability to manage customer preference, loyalty, and engagement. Ability to take constructive action without relying on directions from others. Ability to network and build relationships to grow the business. Strong problem-solving skills; encourages new innovative solutions when appropriate. Strong communication skills (verbal, listening, writing, presentation). Effective influence, consensus building, and negotiation skills. Ability to effectively manage and support change. Strong associate relations and customer relations skills. Proven success in talent management and manpower decisions. EDUCATION AND PROFESSIONAL CERTIFICATION: Bachelor’s degree in related area, or equivalent relevant experience. JOB SPECIFIC TASKS Business Strategy Development Stays current with industry trends and monitors strengths and weaknesses of competition; explores new business opportunities; develops business plans designed to maximize property customer satisfaction, profitability, and market share; ensures property business plans are aligned with the hotel’s business strategies; translates Marriott global strategic plan into one that can be executed on property. Business Strategy Execution Executes business plans designed to maximize property customer satisfaction, profitability, and market share; ensures that property business plans and employees are aligned with business strategies; holds property leadership team accountable for successful delivery of business plans; experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements; continually ensures business plans and actions have a positive impact on property performance. Sales and Marketing Works closely with Sales and Marketing team to develop revenue generating strategies for property; identifies new business leads, develops tailored sales approach, and actively pursues leads with Sales and Marketing team; validates that sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals; verifies that property leaders understand and leverage Marriott demand engines to full potential; augments guest preference for property through booking ease and quality interactions with sales force. Talent Management and Organizational Capability Creates a cohesive and high-performance Executive Committee that continuously strives for positive results and improvement; coaches Executive Committee by providing specific feedback and holds them accountable for performance; creates learning and development opportunities for employees; creates and effectively executes development plans for both direct reports based on their individual strengths, development needs, and career aspirations; ensures all managers are doing the same for their direct reports; identifies resource needs to strengthen property team; creates succession plans for future job openings; actively supports the staffing process; ensures effective work processes, systems and teamwork are in place to maximize individual and overall property performance. Business Information Analysis Reviews business related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction; analyzes business information to proactively address changing market conditions, ensure property operates within budgetary guidelines, and achieves profit margin goals; uses business information to identify indicators of product and service successes and opportunities for improvement; integrates business information into business plans. Employee and Labor Relations Verifies that all employees are treated fairly, and with respect; builds rapport with employees by fostering an environment of open communication and spending time with employees on the frontlines; makes self-available to employees (“open door policy”); verifies that pay and benefits are appropriate for labor market; celebrates the success of employees in a public way; works with Human Resources to maximize employee engagement and monitor local labor environment to address issues as needed. Revenue Management Works with Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction; establishes revenue strategy that supports the hotel’s positioning in local market; ensures demand forecasting and sound revenue practices are in place to maximize yield; identifies ways to grow occupancy, RevPAR, and market share by researching and staying aware of competitor strategies; controls labor and capital expenses. Owner Relations Builds strong rapport with property owners through proactive and ongoing communication; keeps owner informed of brand initiatives and guest experiences; provides owners with in-depth analysis of property performance, incorporating guest, financial and employee business data; manages an effective balance between owner interests and Marriott brand interests and develops solutions that create value for both; develops and effectively promotes ideas for improving property service and profitability to ownership. Customer and Public Relations Management Interacts with guests and other customers on a frequent basis to obtain feedback about their experiences on property; utilizes guest/customer feedback to recognize outstanding employee service performance and improve service delivery; emphasizes and holds leadership team accountable for addressing service failures or potential service failures, and for developing innovative ways to exceed guest expectations; establishes presence in the market by actively promoting an exemplary property/brand image, involving oneself in the local community, and by developing strategic alliances with local officials, businesses, and customers; anticipates needs of large groups or high profile guests in order to deliver flawless service; verifies that products, services, and events attain the appropriate publicity (“PR buzz”). Company/Brand Policy, Procedures, and Standards Compliance Verifies property compliance with legal, safety, operations, labor, and Marriott brand product and service standards; conducts both routine and short-notice quality assurance audits with specific departments; holds employees accountable for performing audits on a regular basis; conducts detailed walk-throughs to ensure building, public areas, kitchen, and grounds are well-maintained, safe, and meet or exceed guest expectations; validates that employees are appropriately trained and performing to standard. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. #J-18808-Ljbffr