General Manager Technology

Job Description

Job Category: Community Services and Development Job Description About the Role Career opportunity to make a newly created role your own and transform the digital capability of an organisation with a purpose. This role brings together the Systems and Information Technology (IT) functions and will unlock the potential of our operational systems and streamline IT services. As a member of the Leadership Team, you will collaborate organisation wide to support the achievement of the Strategic Plan 2024 to 2028. Key to this will be ensuring that systems supported processes are scalable to support growth as we innovate to bridge gaps and be a leader in transformative services. A recently completed IT & Systems Strategy sets out a roadmap for the completion of a program of work, however there is still plenty of opportunity to put your stamp on it as you lead the analysis and planning for each phase, prepare business cases for approval by the Executive and Board, and drive implementation. Key responsibilities include: Leadership Provide leadership to the IT & Systems teams and oversee day to day operations. Proactively support career progression and professional development. Lead and grow a positive technology enable business culture. Research, evaluate and implement new and emerging technologies. Collaborate with the Leadership Team to implement the Strategic Plan 2024 to 2028. Service Delivery Review IT operations and streamline services provided to align with operational needs. Drive a step change in systems service delivery including the design, implementation and maintenance of user guides, training, managed upgrades, enhanced support, a proactive approach to continuous improvement and a best practice approach to everything we do. Partner with the business to understand operations and process and how technology can continue to be improved to ensure all current and future operational needs are met. Projects Drive the implementation of the IT & Systems Strategy, ensuring all projects are completed on time and within budget. Flexibility support adhoc projects as we pivot to take advantage of opportunities. Support the prioritisation, development and implementation of projects initiated by others in the context of broader organisational priorities, ensuring expectations are managed effectively. Ensure all technology risks are identified and managed effectively. Coordinate a review of Cybersecurity and implement any initiatives identified. Ensure a best practice approach to data governance ensuring the information of employees and individuals accessing our services are secure at all times. Proactively identify risks for new services and manage effectively. Budget Management Prepare IT & Systems budget and collaborate with finance to contribute to the budget and forecast process. Actively manage the IT & Systems budget to ensure it is achieved. Reporting Work closely with the operations team to develop the outcomes measurement framework strategic initiative. Drive the development and implementation of a single source of truth for accessible data which supports effective decision making and visibility of key metrics in real time. Oversee the development of dashboards and reports in systems and PowerBI as required to support the information and reporting needs of the organisation. Culture Commitment to organisational values and leadership behaviours and working collectively towards organisational purpose and strategic initiatives. Drive a positive, collaborative and supportive culture organisation wide, making Richmond Wellbeing a great place to work for great people. Foster and build productive professional relationships with external stakeholders to ensure systems meet both current and emerging organisational requirements. This role is full-time, Monday to Friday, and is based in Cannington. We support a flexible work environment! Desired Skills and Experience About You To be considered for this role, you will possess: Qualifications Degree in related field. Experience Excellent communication and interpersonal skills with the ability to build and maintain relationships with diverse stakeholders. Strong business partnering with the ability to translate complex systems and technical concepts into easy to understand operational terms. Strong leadership skills with the ability to instil a culture of innovation and improvement and build high performing teams. Strong management skills including coordinating a team to manage multiple deadlines and produce high quality outputs. Significant experience in similar roles or extensive transferable skills. Exceptional organisation and planning skills. Clear understanding of best practice principles in Systems and IT Operations. Experience with digital transformation projects or delivery of systems strategy including planning and analysis, business case development, project prioritisation, implementation, project management and change management. Experience in the not-for-profit sector is desirable. Power BI experience is desirable. The use of AI to improve efficiency and management of associated risks is desirable. Other requirements Current WA driver’s licence. Current Satisfactory National Police Clearance. NDIS Worker Screening Check. About Us Richmond Wellbeing Richmond Wellbeing is a leading WA mental health organisation, providing inclusive, community-based residential and outreach services for adults and young people. We support people experiencing mental distress to develop the confidence and skills to live their lives, employing evidence-based practice to support recovery and wellbeing. Our 2024-28 Strategic Plan, "Shaping the Future, Today," focuses on being a leader in transformative services, innovating to bridge gaps, influencing lasting system change, and creating a resilient future. We are committed to our core values: living and breathing recovery, being brave and exploring, putting people first, being passionate about inclusion and belonging, and listening deeply and learning. Inclusion is at the heart of our DNA. We value diversity and inclusion in our workforce, including people with lived experience of mental health recovery and disability, different cultural and linguistic backgrounds, genders, and sexual orientations. We have Rainbow Tick accreditation and work with Elders to support Aboriginal and Torres Strait Islander people and staff. At Richmond Wellbeing, we are passionate about making a difference in the lives of those we serve. We offer a supportive and inclusive work environment where diversity is valued, and individuals are encouraged to achieve their full potential. Join us in our mission to shape the future of mental wellbeing services and support mental wellbeing and recovery through the expertise, courage, and compassion of our people. Our exciting and rewarding careers offer: Excellent work-life balance in a supportive environment Salary packaging up to $18,640 which allows you to pay approved expenses form your salary before tax, you pay less tax, your take home pay increase Four weeks annual leave, with an opportunity to purchase additional leave, conditions apply Two additional leave days, Birthday and Wellbeing leave, per calendar year Long service leave benefits after 5 years’ service Opportunities for learning, development, and advancement Access to LinkedIn Learning Access to our Employee Assistance Program (EAP) How to apply If this is something that appeals to you, we would love to hear from you! A cover letter is required for your application. Applications without a cover letter will not be considered. Within your cover letter please address how your skills and experience meet the key attributes of the role and click the “Apply for this job” button. The role will require the following qualifications: Current National Police Clearance Certificate(no older than 6 months) Before an offer of employment can be made, Richmond Wellbeing requires a National Police Clearance no older than 6 months. Richmond Wellbeing reserves the right to close this position prior to the closing date. Please note: Applications are shortlisted as they are received, please apply as soon as possible to be considered. #J-18808-Ljbffr