Group Senior Manager ICT Operations & Service Management

Job Description

Group Senior Manager ICT Operations & Service Management Req. Id: 8749 Date: 11 Feb 2025 Location: Brisbane, QLD, AU, 4000 Company: Queensland Rail You’ll connect Queensland. We’ll connect you to an amazing career. Queensland Rail stands on the foundation of true connection, encompassing the relationships we foster within our teams and the communities we serve across the state. For over 150 years, we've been instrumental in linking people and places, and now we invite you to contribute to our proud legacy and shape a brighter, sustainable future. Your opportunity As the Group Senior Manager, ICT Operations & Service Management , you will be at the forefront of driving innovation, introducing differentiated infrastructure, and enhancing operational productivity. This pivotal role requires collaboration with senior stakeholders, including the CEO, Executive Leadership Team, and program directors, to ensure the effective management and alignment of our ICT operations and service management with business objectives. Key responsibilities: Lead the ICT Operations & Service Management team, fostering a culture of innovation and accountability. Develop and execute strategies to enhance ICT infrastructure, applications including SAP, and service delivery, ensuring alignment with organisational goals. Build and maintain strong stakeholder relationships to understand business needs and deliver effective IT solutions. Oversee the implementation of emerging technologies to support the organisation’s strategic initiatives. Manage ICT operations budgets, ensuring fiscal responsibility while delivering value-driven results. Establish governance mechanisms to maintain compliance with regulations, audits, and risk management protocols. Drive cloud adoption initiatives and manage ICT environments to support scalability and business growth. Lead the information security operations services to ensure consistent and high-quality cyber and information security management in support of the business goals. What We’re Looking For We are seeking a people-focused leader who thrives on collaboration and possesses the technical expertise to drive results. Ideal candidates will have: Extensive knowledge of ICT operations, including SAP ERP systems, cloud adoption, and governance. Exceptional leadership skills, with experience in mentoring diverse teams and managing change effectively. Proven ability to engage with executive stakeholders and build compelling business cases for ICT investments. Strong business acumen and understanding of industry-specific challenges and opportunities. Expertise in budget management, strategic planning, and performance optimization. Remuneration & Employment Type This is a permanent, fulltime position, based in Brisbane CBD with a competitive remuneration package and hybrid work options to support the balance between work and personal commitments. Benefits that Count All that Queensland Rail achieves each day relies on the hard work and talent of our teams. That’s why we offer a range of attractive benefits designed to help you bring your best, including: Balance your work and personal life with flexible working options Enjoy free travel to work and discounted rail travel QRI Lifestyle offers members access to over 2,000 exclusive discounts and services Prioritise your physical, emotional and financial wellbeing with our range of free services You and your family can get fit and have fun with access to over 380 gyms and pools with our Fitness Passport Eligible employees can receive up to 100% reimbursement for professional membership fees Shape your rewarding career with clear pathways, innovative projects and opportunities for growth and leadership. Your journey matters. Make it with us. To apply for the Group Senior Manager, ICT Operations & Service Management role please submit your resume and a cover letter detailing your suitability before 11:59 PM (AEST) on Tuesday, 25th February . Applicants outside of Queensland must be prepared to relocate to Brisbane by their start date, as this role does not support full-time remote or fly-in / fly-out arrangements. Queensland Rail pays its respect to Elders past and present. Queensland Rail also acknowledges the contributions of First Nations (Aboriginal and Torres Strait Islander) peoples within Queensland Rail and the communities we serve. #J-18808-Ljbffr