Digital Experience Coordinator
Company description At Spark Foundry, our vision is to Fuel Famously Effective Ideas. Famous and Effective. Not one or the... more info
Guest Experience Officer - The Exchange TRX Lounge
Salary:
100.00 - 125.00
Posted:
28-02-2025
Category:
IT Management IT Project Management
Job Description
Guest Experience Officer - The Exchange TRX Lounge The Tun Razak Exchange is a development poised to be Malaysia’s new international business and financial district. At the heart of this urban transformation is The Exchange TRX, a city defining development designed to create the ultimate experiential environment, from retail to dining, entertainment and world class hotels. We are seeking highly motivated and service-oriented professionals to join our distinguished team in delivering world-class guest experiences. We invite you to apply for the role of Guest Experience Officer - Premium Lounge. In this role, you will focus on ensuring high quality service and luxurious experience for our guest in an exclusive lounge setting. Your duties include but are not limited to: Provide a warm and personalized welcome to guests, ensuring a seamless and memorable experience. Offer comprehensive concierge services, including shopping recommendations, dining reservations, gift wrapping, membership assistance, and luxury concierge support. Serve light food and beverages while assisting guests with menu selections, adhering to the highest standards of service etiquette. Uphold discretion and professionalism when handling VIP and VVIP guests. Demonstrate strong problem-solving skills and effectively manage guest inquiries, complaints, and requests with efficiency and diplomacy. Assist in escorting VVIPs during their visits and provide support for tour groups within the mall as required. Perform concierge duties across multiple locations, including the Premium Lounge, Main Concierge Counter, and Premium Desk, as part of a rotational schedule. Requirements: Proven experience in hospitality, luxury retail, or high-end customer service. Strong knowledge of food handling and beverage service etiquette. Impeccable grooming and presentation, reflecting the standards of luxury hospitality. Ability to communicate fluently in multiple languages will be an added advantage. Availability to work flexible hours, shifts, weekends, and public holidays as required. This is an exciting opportunity for individuals who are passionate about delivering world-class service in a prestigious setting. If you have the expertise and dedication to excel in this role, we invite you to apply and become part of our esteemed team. #J-18808-Ljbffr
Job Details
Salary: 100.00 - 125.00
Posted: 28-02-2025
Category: IT Management IT Project Management
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