Guest Service Agent - Front Office Receptionist

Job Description

Quest Apartment Hotels is the largest and fastest growing apartment hotel brand in Australasia with a network of over 150 locations across ANZ and Fiji. With an unrivalled locational presence, Quest leads the market in providing accommodation solutions for the extended stay corporate traveller among Australia's top 500 corporates, and is well positioned for further expansion in line with a JV partnership with global apartment hotel group, The Ascott Limited. This is an exciting opportunity for a dynamic and driven Front Office Receptionist to join the Quest team at a property located in the Kelvin Grove area near Brisbane CBD. The role Quest Kelvin Grove has an exciting opportunity available for a Guest Service Agent (Front Office Receptionist) to join its team on a casual basis. The position involves all aspects of front office reception, including providing friendly, personalised customer service in responding to accommodation enquiries, promoting the business to achieve accommodation sales, processing reservations, assisting corporate and leisure guests, and ensuring the smooth running of the reception desk. Reporting to the management team, the position involves identifying, attracting, and maintaining corporate clients for Quest Kelvin Grove, including engaging with existing and potential local area accounts, and working with colleagues in lead generation. The successful applicant will demonstrate a passion for customer service, strong skills in promoting and selling accommodation services and facilities, excellent communication, interpersonal and time management skills, experience with front office booking systems, strong attention to detail, and a high standard of personal presentation. The ideal candidate Previous front office/reception experience is essential, ideally in a hospitality/travel/tourism environment. Experience with sales and industry qualifications will be highly regarded. The successful applicant must be available to work shifts, weekends, and public holidays. A legal remuneration package will be offered. The position presents a great opportunity to work in a dynamic and growing team environment under the banner of the highly successful and established Quest Kelvin Grove. If you are interested in joining a fantastic team at Quest Kelvin Grove, we would like to hear from you. Please see the instructions below in ‘Interested?’ and follow them. INTERESTED? If you are keen to be considered for a position with Quest Kelvin Grove, please email your resume and cover letter to Also, please answer the questions below in your applying email body. Are you an Australian citizen or which type of visa do you hold? How many years of experience do you have as a front office receptionist in the hotel industry? Why do you choose the hotel industry and front office role? Why are you interested in this job? Why do you think we should interview you? When will you be able to start work if you were accepted? #J-18808-Ljbffr