Guest Service Agent - Full Time
Company Description At Accor we believe that there is a place for everyone in the same way that our brands cater to all of... more info
Guest Service Agent - Full time - Quest Cronulla Beach
Salary:
60.00 - 80.00
Posted:
21-02-2025
Category:
Hospitality Leisure
Sutherland Shire Council,
Job Description
Add expected salary to your profile for insights Quest Apartment Hotels is the largest and fastest growing serviced apartment brand in Australasia with a network of over 160 franchised properties across Australia, New Zealand and Fiji. With a 30 year history, Quest leads the market in providing accommodation solutions for the extended stay corporate traveller among Australia’s top 500 corporates, and is well positioned for further expansion in line with a JV partnership with global hotel group, The Ascott Limited. Quest Cronulla Beach is a 4-star, 58-room property located near Cronulla Beach, South Sydney. The property opened in 2001 and now has an exciting opportunity for a full-time Guest Service Agent to join our team. The Role Involves all aspects of front office reception, including providing friendly, personalised customer service in responding to accommodation enquiries, promoting the business to achieve accommodation sales, processing reservations and ensuring full and accurate data capture, assisting corporate and leisure guests (e.g., check-in, explaining hotel facilities and location, check-out), and ensuring the smooth running of the reception desk. The Ideal Candidate Will demonstrate a passion for customer service and ensuring a positive experience for all guests, strong skills in promoting and selling accommodation services and facilities, excellent communication, interpersonal and time management skills, experience with front office booking systems, a keen eye for detail, high standards of personal presentation, and a highly team-oriented ethos. Previous front office reception experience in a hospitality, travel or tourism environment would be highly regarded, as would other types of customer-facing roles (e.g., retail). The successful applicant must be available to work shifts, weekends and public holidays, and have entitlements to work in Australia. The Opportunity The position presents a great opportunity to work in a close-knit, friendly, dynamic environment at a beautiful location under the banner of the highly successful and established Quest Group brand. Terrific working conditions are on offer, including provision of a corporate uniform, onsite parking, and staff, family and friends’ rates for leisure accommodation with Quest nationally. Your application will include the following questions: How many years' experience do you have as a guest services agent? Which of the following statements best describes your right to work in Australia? Do you have experience in a sales role? Do you have customer service experience? How many years' experience do you have in the hospitality & tourism industry? #J-18808-Ljbffr
Job Details
Salary: 60.00 - 80.00
Posted: 21-02-2025
Category: Hospitality Leisure
Sutherland Shire Council,
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