Guest Services Team Member

Job Description

The Opportunity Are you passionate about making a real difference in people’s lives? Do you thrive in a role that blends administration with compassionate guest care? The Banyans Healthcare is looking for a Guest Services Team Member —a key role in ensuring a seamless, welcoming, and supportive experience for guests on their journey to recovery. As a Guest Services Team Member , you will be at the heart of our guests’ experience, working closely with medical professionals, clinical staff, and external providers to coordinate top-tier recovery programs. If you love engaging with people, staying organised, and creating a calm and supportive environment, this role is for you. Full-Time or Permanent Part-Time considered. Why Join Us? At The Banyans , we’re not just a healthcare provider—we are a sanctuary for healing, transformation, and hope. You’ll be part of a visionary team that is redefining mental health and addiction recovery through world-class, holistic treatment models. When you join us, you will: Work in a stunning, private, and peaceful healthcare setting that promotes healing. Be part of an engaged and passionate team that truly cares about making an impact. Thrive in a supportive and uplifting culture that values wellbeing and respect. What You’ll Be Doing Deliver exceptional guest care by ensuring a smooth and supportive experience before, during, and after their stay. Coordinate clinical services alongside our expert team, ensuring seamless scheduling and program adjustments. Engage with guests through administrative tasks such as inductions, feedback collection, and program reviews. Create a welcoming environment that fosters recovery, dignity, and comfort for our guests. Manage logistics for guest appointments, activities, and consultations. Maintain high standards of compliance and confidentiality in patient records and processes. About You You are the ideal candidate if you: Have experience in administration within mental health, addiction, or healthcare services . Are a compassionate and professional individual who thrives in guest-facing roles. Have excellent communication and interpersonal skills to support both guests and staff. Are highly organised and proactive , capable of managing multiple tasks efficiently. Have strong IT skills and experience with platforms like Slack, Best Practice, or Podio. Hold relevant qualifications and certifications, including First Aid & CPR, a Blue Card, and a valid driver’s licence . Be Part of Something Meaningful At The Banyans , our values are Care, Respect, and Joy —and they guide everything we do. This is more than just a job; it’s an opportunity to contribute to life-changing recovery journeys in an environment that fosters personal and professional growth. Ready to Apply? Take the next step in your career with The Banyans . Submit your resume and a one-page cover letter telling us why this role excites you and how you align with our mission. Join us in providing Australia’s premier residential recovery experience—and make a lasting impact. The Banyans respects and honours Aboriginal and Torres Strait Islander Elders past, present, and emerging. We acknowledge the stories, traditions, and living cultures of Aboriginal and Torres Strait Islander peoples on this land and commit to building a brighter future together. #J-18808-Ljbffr