Head of Airport Operations

Job Description

Parent Business Function: Customer Service Time Type: Full time Worker Sub-Type: Permanent Company Description About Us Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services. Job Description Senior executive leadership of airport operations at the centre of Qantas’ airline network Critical senior leadership role driving the operational performance of the airline Permanent opportunity to grow your career in Aviation, based at Perth Domestic Terminal We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today. We’re constantly evolving, and this means the opportunities for our people are endless. There’s opportunity to embrace personal development and career growth, own projects and make an impact. The Perth hub is an essential port for the Qantas network, connecting Australia to key Domestic and International destinations. As the senior executive leader across our Western Australia and Northern Territory operations, the Head of Airport Operations (WA & NT) is a vital role within our Customer Service and Ground Operations team, driving safety, service, and operational excellence across airports in WA & NT. In this influential position, you'll liaise with internal and external stakeholders, represent the Qantas brand with media and VIPs, and manage third-party providers. You will ensure cohesive operational delivery and maintain compliance with regulatory and financial KPIs. To be successful in this role you will bring: Demonstrated people leadership experience in a large scale, safety first and complex operational environment managing activity across multiple business areas and working environments. A highly collaborative leadership style with the ability to be courageous and drive outcomes aligned to strategic business priorities. Experience leading large scale continuous improvement and change programs that deliver step changes to operational performance. Demonstrated ability to operate at a highly strategic level while balancing long-term priorities with immediate operational needs. Strong analytical skills with high level planning and lateral problem-solving skills. Knowledge of (and demonstrated commitment to) the principles and practices of employment equity, ethical conduct and workplace health and safety. Strong executive stakeholder management skills with a proven track record of collaboration across business units, functions and teams. Sound understanding of and experience operating within Safety management systems. Experience with third party contract management. Why Qantas? You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on-the-job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless. The Qantas employee benefits program offers amazing benefits that extend well beyond travel: We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays. We have flexible leave options: Make use of leave opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees. We’ll give you access to thousands of rewards: Through our partnerships, we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships. We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan. Leading the operations at some of Australia’s busiest Airports, you will be at the centre of driving the operational performance of the airline. Are you ready to take up the challenge? Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation. Be a part of something special and play your part in the Qantas story – get in touch today. #J-18808-Ljbffr