Head of Business Controls and Monitoring

Job Description

Head of Business Controls and Monitoring Sydney, NSW, Australia Job Description Permanent opportunity to join Westpac’s Cash & Transactional Banking (CTB) Team! Full-Time role available, Sydney based and hybrid working Manage the operation of the Business Controls & Monitoring (BCM), consistent with Westpac’s Group-wide strategy How will I help? As the Head of (BCM) within Cash & Transactional Banking (CTB), you will drive frontline accountability for risk management, ensuring effective controls are operating within CTB, improve insights and root cause analysis, and oversee CTB adherence to risk appetite. In this role, you will manage the operation of the BCM Team, consistent with Group-wide strategy, the Westpac Group Board Risk Appetite Statement, Group policies, applicable laws and regulations. Reporting to the Managing Director, Cash & Transactional Banking , you will be responsible for managing operational risk and compliance management across four key focus areas: Consumer Division’s cash and transactional banking products and services Business & Wealth Division’s cash and transactional banking products and services Business & Wealth Division’s Merchant Payments Business & Wealth Division’s Health point Claims products and services under the (a) Everyday Banking and (b) Merchant Acquiring value chains Responsibilities include: Supporting Cash & Transactional Banking LOB customer outcomes in line with frameworks, policies, laws, and regulations Reporting on CBT risk performance and governance to senior management and committees; escalating market-sensitive information per disclosure policy Developing, implementing, and monitoring the BCM village strategy Supporting or approving business decisions and significant programs Oversight of BCM design, key processes, and business governance Monitoring Group-wide program implementation within the BCM village Planning and prioritising investments for BCM village initiatives Leading and embedding BCM village culture, manage workforce, and oversee employee selection, remuneration, and training Managing risk, compliance, controls, and operational processes; supporting risk appetite approvals Overseeing business continuity and disaster recovery measures Oversight of data quality maintenance and safeguarding the proper storage and usage of data in the across CTB Support the CTB LOB’s engagement with regulators and government What do I need? To be successful in this role, you will need to demonstrate proven experience in leading and managing teams for a minimum of 15 years, particularly in the areas of operational risk and compliance management. Your ability to align BCM operations with the broader Group-wide strategy and regulatory requirements will be crucial. Strategic thinking and a proactive approach to integrating compliance measures into daily operations will ensure that the organisation remains resilient and prepared for any challenges. Further advantageous qualities and experience includes: Expertise in identifying, assessing, and mitigating operational risks across various banking products and services In-depth understanding of laws, regulations, and prudent lending standards relevant to cash and transactional banking Strong ability to communicate effectively with senior executives and stakeholders Proficiency in analysing complex data to make informed decisions and recommendations Aptitude for identifying issues and implementing effective solutions Solid understanding of financial principles and practices, including budgeting and financial reporting Flexibility to adapt to changing business environments and regulatory landscapes Commitment to maintaining high ethical standards and transparency in all operations What’s it like to work there? We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other’s passions, and transformative success stories to create better futures together. As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between. We’ll empower you to shape your career path. Through personalised upskilling, mentoring, and training opportunities, you’re in control of where you start and how you’ll grow. As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion. Start here. Just click on the APPLY or APPLY NOW button. At Westpac, we’re all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone—our customers, employees, and the wider community. If you’re interested in discussing workplace flexibility, please feel free to mention it in your application. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply. If you have questions about the recruitment process, please email Do you need reasonable adjustments during the recruitment process? We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please email #J-18808-Ljbffr