Head of High Risk Operations

Job Description

About Us At Sportsbet, we’re united behind our purpose to “Bring Excitement to Life” for our 2 million customers (and growing!). We do this by over-delivering through our commitment to fun, challenging the status quo and living our values . As part of the Flutter Group , we’re a global player, but in Melbourne, Sydney and Darwin we’re a tight knit group of 1,300 teammates (of which over half are in our Tech and Data Science teams!). We are a significant contributor to the Australian economy through racing and sporting codes and we are committed to having a positive impact in society by supporting our customers, our communities and our employees. Our commitment to responsible gambling is genuine and demonstrated through the wide range of responsible gambling initiatives and tools. In 2023, we were a recipient of LinkedIn’s Top 25 Companies for our focus on career development and awarded the Top 10 Workplaces for Women through Work180. Our commitment to making Sportsbet the best place to work is never-ending. About The Role Sportsbet’s Specialist Operations Function exists to drive excellence in operational business units. The Specialist Operations team includes Safer Gambling, Payments, Fraud, Operational Excellence and Anti-Money Laundering Operations. The Head of High Risk Operations role is primarily responsible for the Case Management team within Specialist Operations, leading and managing the strategic oversight of high risk customers. The role is responsible for ensuring high risk customers are effectively identified, assessed and managed in line with Sportsbet’s risk tolerance and regulatory obligations as well as playing a critical role in mitigating financial, reputational and operational risks that may be present. Furthermore, the role will pay a critical role in advancing the sustainability of the Sportsbet relationship with its customers and creating trust in Sportsbet and our industry. Responsibilities Include Lead the High Risk operations team Develop industry leading processes, policies and guidelines for the effective management of high risk customers Proactively provide expertise, leadership and guidance on high-risk customer management as it pertains to Anti Money Laundering and Safer Gambling and associated risks to Sportsbet Continuously improve the identification, assessment and management of high risk customers Secretary of the Sportsbet’s Customer Escalation Committee Foster a highly engaged, compliant and operationally efficient culture focused on continuous improvement Drive team member engagement through local, department and business wide initiatives About You Operational and leadership experience (at least 5 years) in operational AML/CTF or similar Proven experience in the development and optimization of processes, systems and capabilities with respect to AML/CTF and Fraud Proven experience in making customer centric and risk-based decisions from AML indicators and data (e.g. triggering due diligence, requesting source of wealth, customer exits) Demonstrated experience with case management software Engagement and response to Compliance, internal and Regulatory (e.g. AUSTRAC) audits A demonstrable track record working in high profiled and heavily regulated industries (e.g. financial services) You are able to connect operational and strategic outcomes through systems thinking Expertise in regulatory requirements across AML, Safer Gambling, Fraud, Privacy and other relevant areas You possess a strong attention to detail You are decisive when required but equally effective at facilitating collective decision making across a senior stakeholder group You value collaboration and encourage other’s expertise, efforts and ideas. The Perks We work hard and play hard, so along with a competitive salary and generous performance-based bonus, here’s some of our other perks: 25 days annual leave (that’s right, a whole extra week!) Genuine flexible working policy with a $800 work from home office allowance Weekly concierge service including free massages, manicure/nail appointments – all onsite! Daily fresh fruit, free breakfast, sparkling water and Kombucha on tap in the office (did we mention we have a bar fridge for Thursday night drinks!?) Development budget to send you to conferences, events, courses and other learning opportunities. End of trip facilities with an onsite table tennis and pool table Access to our Employee Assistance Program and a Circle In membership Industry leading Parental Leave support program with 26 weeks paid leave for Primary Carers and no wait time. We also have a progressive return to work benefit for your first 6 months back: come back for 3 days, get paid for 4; come back for 4 days, get paid for 5. We encourage you to apply as soon as possible as we review candidates within 2 weeks of advertising. Be sure to check out our Instagram page, Sportsbet LinkedIn page as well our careers website for more information and insight into our culture. What’s the Green Tick Feeling? Well, it’s different for everyone, yet unites us all. It’s the feeling you get when you succeed, no matter what success looks like to you. It could be developing your career, it could be working on an industry leading project, or it could be making it to school pick up in time. It's all the little and big things that make you feel like you’re thriving when working at Sportsbet. We’re an inclusive employer who welcomes you for who you are, as you are – so, if you require adjustments to the recruitment process, please let us know in your application. We also know flex means different things to different people, so let us know how we can support you to be your best. Ready for your Green Tick Feeling? Apply now #J-18808-Ljbffr