Head of Technology Services

Job Description

Add expected salary to your profile for insights Looking for your next opportunity to lead and innovate? This may just be the role for you! Busways is currently seeking an experienced, highly skilled and motivated individual to join our team as the Head of Technology Services. This role is an integral part of leading transformational change in the digital space in an ever-evolving industry. Our culture of continuous improvement fosters a platform for supporting those with outside of the box thinking and progressive solutions. Come on board with Busways at our National Support Office in Pymble , contribute to many exciting projects, while working alongside passionate and invested team members who share a common goal. More About the Role: This role requires a strategic leader with a hands-on approach who understands industry best practice, while applying our core values to their methods. The responsibilities of the role include but are not limited to: Develop and implement the overall IT strategy in alignment with Busways' business objectives Lead the IT department, ensuring effective communication, collaboration, and alignment across teams Provide advisory services and updates to the Leadership Team on IT matters, including strategy, risk, and performance Foster a culture of continuous improvement, innovation, and adherence to industry best practices to enhance the performance, scalability, and growth of the business Oversee the IT Infrastructure and Security team to ensure robust, secure, and scalable IT operations Ensure compliance with IT security standards, including cyber security protocols, network access control, and system hardening Lead IT business continuity planning, including disaster recovery strategies and IT risk mitigation plans Oversee in-house software development, ensuring timely delivery of quality applications such as Daily operations Rostering, Bus Ticket Sales etc. Manage the integration of internal systems and third-party solutions, ensuring seamless data flow and operational efficiency Ensure adherence to the software development lifecycle (SDLC) and promote agile methodologies where applicable Manage the procurement, implementation, and administration of major software systems for business reporting Oversee the Qlik Champions Program Ensure successful delivery of IT projects by applying best-practice project management frameworks Ensure compliance with ISO 55001 IT Asset Management standards About Us: Busways is the largest Australian-owned bus operator and the most experienced Australian bus specialist, delivering high-performing transport services since 1942. As the first choice for real-world solutions, we provide public bus services on behalf of state governments. Our team of 2,800 operates 1,350 buses and 53 million journeys annually. What We’re Looking for in the Successful Candidate: Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field 10+ years of experience in IT project or business systems management, with at least 5 years managing multiple teams across a medium-sized department of up to 15 team members with varying experience and skillsets in the field A dynamic leader skilled in identifying gaps and delivering innovative and impactful solutions, with a hands-on approach who is willing to roll up their sleeves where needed and support their team Strong project and change management skills, including developing project plans, coordinating resources, and managing multiple projects and priorities. Experience with Agile methodologies (e.g., Scrum, Kanban) and a proven track record of successful IT project delivery Experience in managing ERP, HCM, and business-critical systems, including system lifecycle management (implementation, maintenance, and decommissioning). Proficient use of MS Office 365, SharePoint and MS Teams Ability to guide and contribute to the software development team Familiarity with industry standards and frameworks such as ITIL, ISO 27001, and Agile methodologies Proven leadership and people management skills with a demonstrated ability to lead and mentor diverse technical teams, including cross-functional teams and unionised workforces In-depth knowledge of IT infrastructure, software development, business systems management and business intelligence tools such as QlikSense, Tableau, Power BI, or SAP BI. Familiarity with current trends in technology, including cloud computing, cybersecurity, and digital transformation Exceptional communication skills, with the ability to convey complex technical concepts to non-technical stakeholders, build successful relationships, and engage with employees at all levels of the organisation Strong attention to detail, excellent organisational and time-management skills, and the ability to maintain a high degree of confidentiality A creative thinker and proactive problem solver with the ability to use initiative and adapt to changing requirements Excellent strategic thinking with the capacity to deliver high-quality outcomes, improve scalability, and drive business growth Highly Regarded: Experience in a similar role within a transport or logistics environment Apply now: If you believe this is the perfect role for you, please apply by submitting a resume and a cover letter that specifically addresses your suitability. Busways is committed to EEO practices, with a workforce that reflects the diversity of the communities we serve. We welcome applications from individuals including indigenous peoples and those from diverse social, cultural or gender backgrounds. #J-18808-Ljbffr