Help Desk Support Technician

Job Description

Add expected salary to your profile for insights TMK Consulting Engineers is a multi-discipline consultancy that has been established for 40 years with offices in Adelaide, Melbourne, and the Riverland. We have an open management structure that embodies a diverse and inclusive environment for all our employees. We are proud to be at the forefront of the Engineering and Construction industry. When you join TMK, you join a company that will support you to excel both professionally and personally. TMK offers the opportunity to work within a close-knit and high-quality team on unique, multi-disciplinary, and cross-sector projects. The Opportunity Due to continued growth, we are seeking an experienced Help Desk Technician to join our team. This role will see you contributing to a variety of activities including: Proactively acting as the first point of contact for employees seeking technical assistance. Assisting the IT consultant as required with the daily delivery of IT services and support including project delivery. Providing remote troubleshooting support through diagnostic techniques and pertinent questions. Coordinating with internal departments and external service providers to diagnose and resolve issues in a timely manner. Assisting in the successful onboarding and induction of employees by ensuring the requested systems access and logins are in place and providing effective systems training. Creating and updating Helpdesk processes, documentation, and an IT knowledge base to comply with audit requirements and ensure accuracy and relevance. About you This is a collaborative, employee-focused role; the Helpdesk Support Technician will serve as the first point of contact for employees seeking technical support. As the successful candidate, you will have a strong understanding of IT systems support, excellent organisation and communication skills, demonstrate responsiveness, and be willing to learn and accept feedback. Skills and experience: Minimum of 2 years experience in Help Desk Support, with exposure to a variety of different IT support functions. Demonstrated ability working with office automation products, databases, and remote control. A solid understanding of IT security fundamentals and ensuring processes and policies are adhered to. Proficiency in technical skills from server maintenance (networking, firewalls, security) to programming. Self-managed with the ability to perform well under pressure, managing competing priorities to make timely decisions about the most efficient solution to issues. Analytical with a strong attention to detail and problem-solving skills - including resolving issues for users working remotely out of the office. Excellent communication and interpersonal skills. Report writing skills. TMK offers A friendly and collaborative working environment. Centrally located CBD office. Employee Assistance Program. Working flexibility. Great coffee, and more… At TMK, we are committed to providing an inclusive workplace that supports diversity in all its forms. We recognise the value of unique perspectives and contributions and are dedicated to building an environment where all our employees are respected, supported, and valued. So no matter your background, we encourage you to apply. We'd love to see your application, including a Cover Letter and current Resume in PDF format via the Seek Apply link by 17 March 2025. For a confidential conversation and inquiries, please contact Josie Rowe on (08) 8151 1610. No employment agencies, thank you. #J-18808-Ljbffr