Helpdesk L2 + L3
Level 2/3 Engineer | Work from home 4 days per week | Western SydneyYour new company An exciting new opportunity is available... more info
Helpdesk L1
Salary:
30.00 - 60.00
Posted:
08-03-2025
Category:
Technical Support Administration
Blue Mountains City Council,
Job Description
Helpdesk L1 | Council Your new company Join a dynamic and supportive team in the Blue Mountains region. This organisation is dedicated to providing excellent service and support to its community and staff. Your new role As a Helpdesk Level 1 Technician, you will be the first point of contact for IT support within the organization. Your responsibilities will include: Managing 5 to 10 tickets per day. Setting up and cabling computers on desktops. Assisting users with Office 365 and Windows. Conducting laptop changeovers and transferring user profiles. Providing face-to-face support and demonstrating how to use various systems. Utilizing the HP system online for support tasks. Working closely with a small helpdesk team of three people. This role requires you to be in the office five days a week, working 35 hours per week from 8:30 AM to 5:00 PM, with a one-hour break. What you'll need to succeed To be successful in this role, you will need: Minimum 2 years' experience in a similar role. Experience with Active Directory (AD) and Office 365. Strong troubleshooting and problem-solving skills. Excellent communication and interpersonal skills for face-to-face support. Ability to work independently and as part of a team. Availability to start as soon as possible, with an expected start date in mid-March. What you'll get in return In return, you will receive: A supportive and collaborative work environment. Opportunities for professional development and growth. The chance to work in a beautiful location with a dedicated team. A competitive salary and benefits package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #J-18808-Ljbffr
Job Details
Salary: 30.00 - 60.00
Posted: 08-03-2025
Category: Technical Support Administration
Blue Mountains City Council,
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