Helpdesk Supervisor

Job Description

At Downer we plan, create and sustain. Downer is the leading provider of integrated services in Australia and New Zealand. Through trusted relationships and world leading insight we work closely with our customers to design, build and sustain assets, infrastructure, and facilities. About the Team Social Infrastructure & Citizen Services delivers the critical thinking, building, maintenance and sustainment behind Australia and New Zealand’s essential public assets, facilities and community services. The communities we serve are at the heart of our operations. Be it through facilities management of critical public assets, precinct upgrades, new energy solutions or professional and technical advisory. We run places of healthcare and education, custodial facilities, we manage customer data centres and critical systems, we take asset management risk over 25 years through our portfolio of Public Private Partnership (PPP) contracts, and we are a trusted advisor and partner to our New Zealand and Australian Defence Forces. Job Description An exciting opportunity is now available for a reliable full time Help Desk Supervisor . This role is responsible for the provision of administrative support services to management and the Helpdesk/Call centre function by Downer on-site at Head Quarters Joint Operations Command (HQJOC) at Bungendore. Responsibilities HQJOC operates twenty-four hours a day, seven days a week. Occasional evening or weekend work may be required. This role includes: Working in a challenging high security environment, often under pressure Dealing with conflicting priorities Planning, organising and prioritising work to meet strict deadlines and provide timely and accurate information to all stakeholders Providing quality customer service to internal Downer parties Developing good working relationships with all stakeholders Providing administrative support to management, including coordinating all Human Resources activities for HQJOC and providing input into the HQJOC monthly report Qualifications Skills and Experience Ability to hold an appropriate Defence Security Clearance (Australian citizenship mandatory ) Exceptional internal and external customer service skills Ability to work in a team environment Experience dealing with the public Knowledge of necessary procedures and processes for operating a Call Centre / Helpdesk Function Solid background and experience in office administration Experience with the ability to utilise and understand software programs such as Microsoft Access, Microsoft Word, Microsoft Excel, e-mail, internet and intranet The successful candidate will possess a strong work ethic, achieve the highest level of safety and quality of work, and have a genuine passion for excellent customer service. Benefits and Culture Supportive and inclusive culture A professional and safe working environment Good employee benefits and entitlements Job Info Job Identification 716378 Job Category Administration and Customer Service #J-18808-Ljbffr