IT Helpdesk Team Leader - Full Time
Director and Business Development Manager at Gerdy Solutions Enthusiastic, critical thinker and adaptable team leader Lead... more info
Helpdesk Team Lead
Salary:
80.00 - 100.00
Posted:
15-01-2025
Category:
Customer Service
City of Brisbane,
Job Description
Job brief Join a dynamic organization committed to seamless IT operations. Lead and mentor the Help Desk team, driving service excellence and operational efficiency. Play a pivotal role in improving IT support processes and systems. Responsibilities Respond to and resolve helpdesk tickets for hardware, software, and system issues within SLAs. Troubleshoot technical issues (levels 1-3) and escalate complex cases when needed. Supervise, train, and mentor helpdesk staff, ensuring they deliver top-tier support. Promote self-service solutions and train employees on IT systems to enhance efficiency. Maintain and manage IT assets, including inventory, updates, and security compliance. Assist with IT procurement and manage contracts and licenses. Document and maintain troubleshooting guides, FAQs, and support documentation. Monitor systems proactively, resolving potential issues before escalation. Generate reports on KPIs, identifying trends and opportunities for improvement. Collaborate with the Infrastructure Manager and IT teams on projects and initiatives. Requirements Minimum of 3 years in a helpdesk or IT support role. At least 1 year in a leadership or supervisory role, or leading IT projects. Strong technical expertise in IT systems, hardware, software, and scripting (e.g., PowerShell, Python, Bash). Proficiency in helpdesk ticketing systems and IT asset management tools. Excellent communication, organizational, and problem-solving skills. Proven ability to lead and motivate a team effectively. Preferred Qualifications Bachelors degree in Computer Science, IT, or a related field. Familiarity with IT service or security frameworks. Experience with cloud technologies and project management tools. Benefits & Perks Salary offered: $90,000 - $110,000 per year + superannuation. Flexible work arrangements with a remote-friendly policy. Opportunities for professional growth and career advancement. Collaborative and supportive work culture focused on innovation. Work with cutting-edge technologies and dynamic teams. #J-18808-Ljbffr
Job Details
Salary: 80.00 - 100.00
Posted: 15-01-2025
Category: Customer Service
City of Brisbane,
Related Jobs
IT Helpdesk Tier 3 Support Specialist
We are currently seeking an experienced IT Helpdesk Tier 3 Support Specialist to join our team. The successful candidate... more info
Behavioural Support Team Lead
We have an exciting opportunity for a Behaviour Support Team Lead to join our Allied Health Team at HenderCare. In this role... more info
