Helpdesk Team Lead
Job brief Join a dynamic organization committed to seamless IT operations. Lead and mentor the Help Desk team, driving service... more info
IT Helpdesk Team Leader - Full Time
Salary:
80.00 - 100.00
Posted:
02-02-2025
Category:
Customer Service
City of Parramatta Council,
Job Description
Director and Business Development Manager at Gerdy Solutions Enthusiastic, critical thinker and adaptable team leader Lead and inspire a dedicated team with a focus on customer service excellence. Proven experience in a service desk leadership role. Strong problem-solving skills and attention to detail. Join Our Dynamic Team! We're seeking an enthusiastic and adaptable IT Helpdesk Team Leader to lead our dedicated team, drive customer service excellence, and support company growth. As a growing IT managed services provider, Gerdy Solutions delivers Managed Services and IT support to small to medium-sized businesses across various industries. If you have a passion for IT, leadership, and customer satisfaction, we want to hear from you! About the Role: Lead and empower our IT Helpdesk team to deliver outstanding customer service and support company growth. Key responsibilities include: Managing and mentoring the IT Service Desk team Overseeing daily operations, quality assurance, and process improvements Provide technical guidance, training, and development opportunities Ensuring high-quality customer service and identifying areas for improvement Reporting on performance and ensuring KPIs are met Providing mentoring, training, and scheduling support Requirements: 3+ year of experience in a Senior Team Leader IT Service Desk Role Exceptional communication and leadership skills Ability to manage multiple priorities and drive continuous improvement Strong knowledge of Microsoft 365 and IT troubleshooting Experience with Windows Server Administration and Active Directory Nice to Have: ITIL Foundation certification or higher Experience with Virtual Environment Management, Remote Monitoring, and NAS Solutions Knowledge of Mac OS X, Linux/Unix variants, and network troubleshooting If you're a critical thinker with a passion for tech and customer service, we want to hear from you! Apply now to join our exciting team! #J-18808-Ljbffr
Job Details
Salary: 80.00 - 100.00
Posted: 02-02-2025
Category: Customer Service
City of Parramatta Council,
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