Home Care Team Leader

Job Description

For Them, With You - We Can Make All the Difference! About The Role: Are you an experienced and driven leader ready to inspire and guide team success? This is your opportunity to play a pivotal role in shaping customer service interactions and drive performance within our Lake Macquarie/Hunter Home Care team. As a Team Leader, you’ll bring people leadership, and ideally clinical expertise, to support and develop a dedicated team. This hands-on, operational leadership role requires focus and flexibility, with a strong emphasis on performance management, team engagement whilst delivering exceptional customer service outcomes to older Australians. Working fulltime, with a collaborative leadership team from our Cooranbong office, you will be required to participate in a rotating, weekday roster every eight weeks. What you’ll Bring Demonstrated experience leading remote teams to deliver personalised, flexible and holistic aged care services. Proactive problem solving, critical thinking and decision-making skills, with proven ability to manage escalations and deliver balanced outcomes for clients, staff and the business. Highly desirable - clinical care expertise, including medications, wound management, dementia and palliative support. Empathy, dedication and responsibility with demonstrated experience working collaboratively with elderly clients and their families. About You Hold a relevant industry Certificate IV qualification or higher. Dedicated to optimising client outcomes by balancing needs, clinical care, and available services. Strong understanding of duty of care and reporting requirements in service delivery. Experienced in managing care plans, including risk assessments and liaising with external providers. Excellent interpersonal and communication skills, with a proven ability to lead with empathy. Skilled in coordinating rosters and leveraging IT systems for effective communication for remote teams. Adaptable to evolving aged care regulations and the Federal Government's Aged Care Roadmap. Committed to delivering high-quality care while navigating the complexities of aged care standards and funding models. Essentials for working in Aged Care: Australian Working Rights. Current First Aid and CPR Certificate. Current and/or ongoing Flu and Hepatitis B Vaccinations. Current unrestricted Australian’s Driver’s Licence. Reliable, registered and insured vehicle. Willingness to: Obtain NDIS Workers Screen Check. Undertake a pre-employment medical assessment. What we offer you: A rewarding career, grounded by the ASL Way, an intentional employee values and behaviour based, positive culture-building program. Opportunities for professional growth and career development. Employee Assistance Program for self-care and personal development. Take the next step in your career with Adventist Senior Living. Send your Resume and a brief cover letter. Applications reviewed upon receipt. Applications close Thursday, 20th February 2025. For all enquiries, please email . Employment with Adventist Senior Living is subject to a satisfactory medical assessment, vaccination history and background checks, including reference checks and NDIS working with vulnerable people checks. Our mission is to serve and provide person-centred care and support based on Christian principles. Does that mean we only welcome people of Christian faith? Absolutely not. We value the uniqueness of every person, and are proud to employ, serve and learn from people from all walks of life. We do not discriminate based on gender, race, religion, colour, national origin, sexual orientation, age, marital status, veteran status, or disability. #J-18808-Ljbffr