Home Quality Assurance Lead

Job Description

Add expected salary to your profile for insights With more than 220,000 members, RACT has been making a positive difference in the Tasmanian community for over 100 years. As Tasmania’s number one brand and a profit-for-purpose business, we take great pride in being Tasmania’s shoulder to lean on, and voice when it matters. Our values – Engage with Heart, Unleash Potential, Walk the Talk and Together we Thrive - guide us in all that we do. We take pride in supporting our members by helping them enjoy life, giving them a helping hand. Join RACT as a Home Quality Assurance Lead! RACT is seeking a Home Quality Assurance Lead on a 12-month contract basis. We are ideally looking for someone with a Building or Trade background. Potentially an ex-builder who is semi-retired, or someone who is ready to put the tools down and join our team here at RACT! This is an office-based role in our Hobart office, working business hours (no weekends!). About the role: The Home Quality Assurance Lead is accountable for timely and accurate review and approval of scope and quote costs associated with Home Insurance claims, escalated assessed claims, and conducting auditing in line with the Quality Assurance program. Reporting to the Manager Assessing & Repair Services, this role will proactively communicate clear and accurate advice, solutions, timeframes and claim progress to stakeholders, including Home Claims Managers, Builders and Suppliers. What We’re Looking For: A solid understanding of building codes, standards and practices, as well as contemporary building and repair methods. Technical proficiency with computers and applications (training is provided but basic knowledge is required). Proven analytical and critical thinking capability to gather and interpret information that informs exercising judgement, decision making and solutions. Highly developed interpersonal skills, including an ability to interact and influence a wide range of stakeholders. Well-developed time management and organisational skills, and ability to thrive in a fast-paced environment. Ability to work autonomously, but also as part of a broader team. Non-Essential but Highly Desired Requirements: Building and Trade experience or qualifications with exposure to estimations, quotes and scopes is highly desirable but not essential. Experience in Insurance, Claims or Loss Adjusting is highly desirable but not essential. At RACT, we’re not just a workplace – we’re a community. When you join our team, you become part of something bigger. Your ideas and the work you do will help shape our community and environment. Here’s why you’ll love being part of our team: Flexible work : Life isn’t one size fits all, and neither is our work. Balance your commitments with our flexible work environment. Career growth : We invest in your development because your success is our success. Superannuation contribution matching : For every dollar you contribute to your superannuation, we’ll match it up to 2%. Staff discounts : Enjoy significant discounts on RACT products. Extra leave : Three extra days on top of annual leave – because self-care matters. Dog-friendly days : You read that right. Bring your furry friend to the office – tail wags guaranteed! Volunteer opportunities : Make a difference beyond the office walls. By joining RACT you'll be a part of an inclusive culture that celebrates diversity – every individual is valued and respected. We invite people from all backgrounds to apply. Ready to join the RACT family? We would love to hear from you! Please submit your applications via SEEK and attach an up-to-date CV and cover letter by 9am Monday 3rd March 2025. Reach out to our People and Culture Team on (email protected) if you have any questions about this role or working with RACT. #J-18808-Ljbffr