Housekeeping Team Leader | Monarto Safari Resort

Job Description

Be a part of sharing special places and shaping lasting memories with Australia's leading experiential tourism business. About Us With spacious and thoughtfully designed rooms and suites, the Monarto Safari Resort caters to those seeking an escape from the everyday. Whether it's a family getaway or a romantic weekend, it serves as the perfect base for bringing you closer to the wild than ever before. About Journey Beyond Australia's leading experiential tourism group, Journey Beyond, is privileged to operate 16 brands spanning the country, connecting guests to the land, and to each other. Headquartered in Adelaide, Journey Beyond's impressive tourism brands include iconic trains The Ghan, Indian Pacific, Great Southern and The Overland; premium small-group outback operator Outback Spirit; eco-luxe lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; and our tallest members, Melbourne Skydeck and Eureka 89. About The Role The Housekeeping Supervisor is responsible for leading the Housekeeping team to ensure the cleanliness of guest rooms and public areas. The role will provide support to the Housekeeping team through coaching and training initiatives. This role is being offered on a full-time, permanent basis. Key Responsibilities: Conduct daily briefings with the staff to keep them abreast of day-to-day requirements such as turn-arounds, deep cleaning and areas requiring special attention. Supervise the work environment as the team works in line with the desired instruction and systems that are in place. Prepare cleaning schedules for the return of all carriage cabins, lounge and restaurant carriages from rolling stock operations, ensuring the teams operating rhythm is planned and organised. Monitor the quality of linen and record and report any identified issues for supplier resolution. Report maintenance faults, damage to furniture and fittings in all areas of the hotel. About You As well as loving what you do, you are passionate about delivering service beyond from start to finish. You will be truly energised to promote changes to systems, processes and procedures which are beneficial to the business and contribute to the operating rhythm. Your high level communication skills will allow you to effectively lead and coach your team whilst having the ability to recognise, understand and manage guest and staff expectations. Preferably, you will have experience in a hospitality, guest-centric environment. What We Offer Generous discounts on Journey Beyond travel and experiences. Study Assistance Policy. A career with opportunities for progression, transfers, and secondments. Employee Referral Policy. Private Health discounts. Employee Assistance Program. Discounts on Journey Beyond merchandise. How To Apply If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Seniority level Mid-Senior level Employment type Full-time Job function Management and Manufacturing Industries IT Services and IT Consulting #J-18808-Ljbffr