Housing Support Officer

Job Description

We are an award-winning Community Housing Provider (Tier 1 NSW) who provide safe, secure and affordable homes to people on very low to moderate incomes. We aim to provide our tenants with stability and support. At Bridge Housing, we value integrity, innovation and inclusion and throughout those values it's pivotal to every one of our employees that we CARE about the work we do, our tenants and their safety and wellbeing. What is a Housing Support Officer? (The role) Our Central office in Haymarket has a fixed-term, part-time (21 hours per week) Housing Support Officer vacancy. The role's primary purpose is to provide administrative support and backup to the Housing team to ensure consistent quality service delivery to our customers, and assist to maintain accurate records and reporting. The priority for all Housing staff is customer-centric, keeping positive outcomes for our tenants as the end goal in every action. What does a day as a Housing Support Officer look like? Adhere to our Customer Standard Charter and service level agreement to ensure fantastic customer service outcomes Support the Housing team to meet their goals and targets, acting as a backup for Housing Managers during leave or absence and providing excellent administrative support Support the Leasehold Coordinator to place people in appropriate housing through rigorous searches of the rental market, attending inspections and securing properties for rent Support the team to meet regulatory and compliance obligations in tasks such as property and customer records Drive performance within a KPI-driven environment Stay on top of relevant legislation and implement where required Be diligent in our digital systems and maintain excellent documentation and accurate records in our different IT systems Represent Bridge and promote their Employer Branding within the industry Who are we looking for? We’re looking for highly organised individuals with strong attention to detail and able to quickly and effectively learn and use different digital systems. They will thrive in a highly regulated, compliance-driven working environment. We are looking for someone who… is driven to provide high customer service at all times has excellent verbal communication skills has high attention to detail, is confident in IT systems and completing documentation shows accountability and has a responsible work ethic – you are VALUES-driven is proactive and positive – you look for solutions is organised and able to prioritise their workload in an evolving work environment is a true team player, driven by the overall mission to provide tenants with positive outcomes and secure and stable homes. They also need to be willing to obtain a Criminal Record Check. We are a three-time award winner of Best Workplace; we have achieved this title as a result of our fantastic workplace culture, which results from all our employees living the organisation’s values (Integrity, Innovation and Inclusion with CARE running throughout) and Bridge Housing CARES about its employees, their wellbeing and their professional development. To recognise and reward the hard work of our employees, Bridge offers an inclusive and extensive Bridge Rewards Program that includes: support for employee wellbeing and professional development regular “recharge” days off each month for staff extensive leave options (equivalent to 5 weeks per year including Christmas and your Birthday off!) study assistance and study leave training and development from internal and external providers team building monthly massages reflexology hybrid working arrangements (up to 2 days WFH per week) Grade 3 under the SCHADS Award + 10% (Base salary = $81,394 – $87,279 per annum) PLUS superannuation PLUS not-for-profit salary packaging options up to $15,900 APPLY NOW! By uploading a resume and cover letter through our portal. Don’t forget! We want to see in your cover letter why you want to work for us and how your values align. We encourage you to apply as soon as possible. We will be reviewing and assessing applications on merit as they are received and consequently the closing date may be subject to change without notice. Good news! We are establishing a Talent Pool from this recruitment process. If you are currently unavailable or the exact opportunity does not currently suit you, feel free to submit your application to be considered for suitable applications in the future. Role Type Pay Rate 81,394 AUD – 87,279 AUD (Annum) Company Overview We are an award-winning Community Housing Provider (Tier 1 NSW) who provide safe, secure and affordable homes to people on very low to moderate incomes. We aim to provide our tenants with stability and support. Bridge Housing offers you the opportunity to be engaged in work that makes a difference to people’s lives. At Bridge Housing, we value integrity, innovation and inclusion. At Bridge Housing, every one of our employees upholds these values and cares about the work we do, our tenants and their safety and wellbeing. #J-18808-Ljbffr