Hub Manager - Canberra

Job Description

ABOUT YOU: Are you collaborative and outcome-focused with a cool head under pressure? Are you empathetic, patient, and creative? Are you passionate about making a difference in the lives of others? ABOUT JIGSAW: Jigsaw is a not-for-profit organisation designed to break the cycle so many people with disability face – of never gaining entry to the workforce. At Jigsaw, we believe people prepare best for work, through work and our mission is to build 'an Australia in which people with disability are fully included in the workforce’. At the heart of the Jigsaw model is a thriving document and data management business, providing a range of high-quality commercial services to corporate and government clients including Westpac and Coca Cola Amatil. This business enables us to provide a training pathway for people with disabilities to prepare for employment at their own pace and undertake award wage employment before transitioning to open employment. ABOUT THE ROLE: The Hub Manager reports to the Head of Operations and is responsible for leading the delivery of the Jigsaw Model (Academy, Digital and Connect) within the Canberra hub. The manager is responsible for the overall day-to-day operations including five key areas: The management of the Jigsaw Academy program including the management of the Training team and the delivery of the training program. The management of the Jigsaw Digital Business program including the management of the Digital team ensuring the delivery of off and on-site document and data management contracts. The management of the Jigsaw Connect program to oversee the successful support of people entering mainstream employment within the local community. Working closely with the CEL and Connect team to maintain full capacity within the hub and the Jigsaw Pathway to employment for trainees and paid trainees is maximised. Responsible for general office operations and maintenance. In addition, the Hub Manager will be responsible for: Professionally develop and support Zone Managers, Senior Trainers and Trainers, with resources, tools and strategies to help Jigsaw participants achieve their employment goals. Ensure the hub is a safe and well-presented place to work this will include supporting with de-escalation of behaviour incidents. Ensure the hub operates in line with Jigsaw’s processes, procedures, culture, values, and methodologies. Support with communication to trainees' support networks including families and allied health professionals. QUALIFICATIONS AND EXPERIENCE: 5+ years of management experience in leading medium teams. At least 3 + years of experience working in the allied health, teaching and disability industry and/or a relevant university degree. Experience in supporting a variety of complex disability and support needs. Experience managing communication with a diverse range of stakeholders including trainees, trainees' families, business contacts and allied health professionals. #J-18808-Ljbffr