Hvac Service Manager

Job Description

Add expected salary to your profile for insights Westcool (WA) Pty Ltd was formed in 2016 to provide HVAC & Refrigeration services. It has always been our aim to become an industry leader and offer a service to our customers like no other company out there. We pride ourselves on our achievements of outstanding customer satisfaction and our conscientious approach to work that has become synonymous with the Westcool name. We have grown over the years to more than 40 employees and now design, install, service and maintain a wide range of commercial HVAC+R equipment for a number of high-profile clients across the state of WA. Due to ongoing contracts and securing new work commencing with national brands, and high-profile property portfolios we are seeking the employment of an additional HVAC Service Manager. About the Role: We are looking for a detail-oriented service manager to manage our HVAC service department and handle customer service interactions, reports, and repairs. The service manager's responsibilities include providing the highest level of customer service, developing lasting customer relationships, and managing the service team members. The service manager maintains a strong working knowledge of all industry standards and practices as well as the company's products and services. To be successful as a HVAC service manager, you should display a strong sales-minded attitude as well as excellent leadership skills. You should also have the ability to develop and maintain strong, positive relationships with customers and third-party vendors. Responsibilities: Delegating and directing service tasks to the service admin team, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met. Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers. Setting up and maintaining a service desk and evaluating its efficiency. Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service. Monitoring department issues and client complaints to create methods to lessen recurring issues. Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met. Maintaining strong relationships with manufacturers, dealers, and sales representatives. Helping to train new employees in company procedures. Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes. Requirements: Strong HVAC industry knowledge. Excellent leadership, communication, sales, and customer service skills. Computer literacy and good organizational skills. Strong creative thinking and problem-solving skills. The ability to work under pressure and handle stress. What we offer: Your Birthday Day off Good work-life balance Company vehicle or car allowance An environment where good performance is recognised and rewarded A flexible and positive work environment Social staff events How do your skills match this job? Your application will include the following questions: How many years' experience do you have as a Heating, Ventilation and Air Conditioning Manager? Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Which of the following Microsoft Office products are you experienced with? #J-18808-Ljbffr