ICT Manager - Operations and Service Delivery: SSN AUKUS Build Program

Job Description

ASC is Australia’s submarine company. We built the Royal Australian Navy’s Collins Class submarines, sustain them, and are now delivering their Life of Type Extension to increase the boats’ service lives. We have also been selected by the Australian Government to sustain and jointly build the nation’s conventionally armed, nuclear-powered submarines – the largest and most complex industrial undertaking in Australia’s history. Our work is interesting and meaningful, contributing directly to Australia’s national security. We offer rewarding roles that provide the opportunity to grow your career, and the flexibility to balance life and work. A career at ASC is like no other, delivering a deeper purpose we can all be proud of. About the Opportunity The ICT Manager, Operations & Service Delivery is responsible for overseeing the IT operations and service delivery functions within the organisation. This role ensures the effective and efficient delivery of IT services to support the building and sustainment of defence submarines. The manager will lead a team of IT professionals, manage service level agreements (SLAs), and ensure compliance with industry standards and security protocols. This role represents a rare opportunity to work on the pioneering SSN AUKUS Build Program, delivering an essential sovereign capability for Australia. The ICT Manager, Operations & Service Delivery will manage IT operations and service delivery, ensuring seamless integration with existing operations. Responsibilities Ensure the smooth operation of IT systems, manage infrastructure, and oversee network security obligations. Identify and manage resources needed for budgeting, planning, and delivering technology services and systems. Continually improve people, tools, and processes to optimize value delivery streams. Manage service desk operations, ensure timely resolution of IT issues, and maintain high customer satisfaction. Lead and mentor the IT team, providing training and development opportunities. Oversee IT projects from initiation to completion, ensuring they are delivered on time and within budget. About You Tertiary qualifications in IT, other relevant field, and/or demonstrated relevant experience. Minimum of 7 years of experience in IT operations and service delivery, with at least 4 years in a leadership role. Certifications such as ITIL, PMP, or CISSP are highly desirable. Significant experience in IT leadership roles and fostering DevSecOps culture. Strong understanding of IT service management frameworks and project management. Excellent problem-solving, decision-making, and communication skills. Knowledge of defence industry standards and regulations. Eligibility This role requires a current National Police Clearance and an Australian Defence Security Clearance to an NV1 level. Your eligibility for this role is dependent on you obtaining and maintaining such clearance. Whilst ASC will accept all applications for this role, as this role requires an ability to access protected US defence technology, applicants holding nationality of certain foreign countries will not be eligible. Benefits Unique and challenging work with a deeper purpose. Flexibility over how, when and where you work for the best work/life balance. Up to 10 days additional leave every year so you can rest and recharge. Generous parental leave so you can give your family the focus it deserves. Subsidised childcare to ease the financial pressure on your family. Health and wellbeing initiatives so you can perform at your best at work. Professional development opportunities to advance your career. A diverse and supportive environment where you can thrive. Discounts and exclusive offers from leading Australian brands to help you save. Relocation support for you and your family, whether you’re from interstate or overseas. Adelaide, South Australia (SA) combines cosmopolitan living with natural beauty, featuring picturesque hills, renowned wineries, and stunning coastlines. As a centre for innovation, SA offers careers in defence, space and advanced manufacturing. Celebrated for its Mediterranean climate and cultural richness, Adelaide provides excellent work/life balance. Explore world-class wineries, enjoy the vibrant food scene, and experience affordable, family-friendly living in a welcoming, community-oriented city. About ASC ASC’s 2,400-plus staff offer a depth of submarine design, project management, supply chain, construction and engineering experience and expertise that is unparalleled in Australia’s defence industry. Established in 1985, the company’s work on Australia’s conventionally armed, nuclear-powered submarine build and the Collins Class Life of Type Extension takes place in Osborne, South Australia, with sustainment shared across Osborne and Henderson, Western Australia. ASC also plays a leading role in training Royal Australian Navy submariners. Apply today for a career with a deeper purpose. Early applications are encouraged as shortlisting may commence immediately. #J-18808-Ljbffr