IT and IS Service Delivery Manager
Job DescriptionAre you an experienced IT professional with a keen attention to detail and a drive for productivity? Do you... more info
ICT Service Manager
Salary:
100.00 - 125.00
Posted:
24-01-2025
Category:
Professional Services
Canberra,
Job Description
$91,702 - $104,753 + up to 15.4% Superannuation Canberra - ACT The Role Defence Mobility Team is seeking a motivated and high performing individual to support our continued sustainment of Mobility capabilities for Defence. This role is ideal for someone who has a strong understanding of mobile ICT systems, a history of problem solving, and enjoys working in a dynamic fast-paced public sector environment. You will be working with a supportive, skilled, and diverse team dedicated to the delivery and support of Defence’s secure mobile ICT capability. Our ideal candidate will bring a positive attitude and energetic, customer-centric support to this role. As an ICT Service Manager, you will: Support the sustainment of mobile ICT capability and provide ongoing governance and assurance to keep systems operational; Maintain vendor and stakeholder expectations to support the current SLAs; Investigate and diagnose incidents and problems, evaluating root cause and making recommendations for service improvements; Monitor performance metrics for SLAs, analyse results, and recommend innovative ways to continuously improve the user experience; Identify, map, and document end-to-end support services and processes; Manage Service Catalogue Requests and report on mobility items; Assist with the management of Work Take-on for the Defence Mobility Team. About our Team The Defence Mobility Team is responsible for providing Mobility capability to Defence. This includes mobile phones, tablets, laptops, mobile applications, remote access solutions, and mobile communication services across various security classifications, whether standalone or network connected. It is our mission to deliver leading-edge sovereign capability to support Defence’s mission. Due to the nature of the work, our successful candidate will predominantly work on-site, but we can offer unique, challenging, and rewarding work, access to training, development, and mentoring programs, and work-life balance. Collectively, we rely on each other’s knowledge and strengths to achieve the end result.Our Ideal Candidate Our ideal candidate will bring a positive attitude and energetic, customer-centric support to this role.Competencies that will be an advantage:Excellent customer service skills, experience with the management of Service Request Catalogues; In-depth knowledge of mobile ICT capabilities; Experience in sustaining ICT and/or Mobile ICT capability including change management, incident management, and defect management; Ability to build and maintain relationships with a network of internal and external stakeholders; Exceptional writing skills and ability to produce reports and briefings for a range of audiences; You will have, or the ability to gain and maintain an NV1 security clearance. Start your application by clicking the "begin" button. #J-18808-Ljbffr
Job Details
Salary: 100.00 - 125.00
Posted: 24-01-2025
Category: Professional Services
Canberra,
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