IT Service Centre Manager

Job Description

Why work for Cenitex Cenitex supports a modern, agile and productive public sector, and is driven by the Government’s commitment to a digital Victoria and better outcomes for the community. Cenitex’s purpose is to be the Victorian Government’s trusted IT Partner. We know uniting the best technology and the brightest individuals is the key to our success and we know it is our people who bring our values to life and contribute to the success of our customers, organisation and their colleagues. Our People promise is that we treat our employees as people, not workers. We provide an exceptional life experience, and we focus on the feelings, not just the features that match employee needs. We do this by providing deeper connections, having a shared purpose, an inclusive environment, providing interesting work and allowing flexibility. Culture and Benefits Cenitex provides employees with essential support through all that life presents and want our employees to bring their whole selves to work. We encourage and support professional development and offer a flexible working environment with a focus on employee work-life balance. Here’s a taste of what’s on offer: Flexibility - spans where, when and how we work best Hybrid working - offers employees to work remotely 3 days a week, however it all starts with a conversation and from a place of flexibility Employee discounts - up to 10% across 500 retailers Automatic salary increases Centrally located - state-of-the-art offices and end of trip facilities in the heart of CBD Inclusive parental and carers leave entitlements. We are proudly a WORK180 Endorsed Employer for all women and strongly encourage females to apply to the role. About the role The IT Service Centre plays a fundamental role in establishing Cenitex’s quality of service for customers and internal stakeholders. This ongoing role will lead a team of highly motivated, customer-focused Analysts who are the first point of contact for our customers. It is a large team with over 80 staff, however you are supported by a great group of Team Leads, Workforce Planner and Process Improvement functions. You will have the opportunity to: Lead and motivate the team Develop the teams across the complex technology landscape we support Work with other leaders in the business to ensure our customers are getting the best customer experience Extend support capabilities and continue to meet and exceed service targets Automate and streamline processes Let’s talk about you: You have Successfully managed large teams within an omni-channel IT Service Centre environment Demonstrated experience in growing self-service and shifting knowledge Ability to bridge the gap between internal teams, customer teams and vendors Experience in cross-skilling teams to grow the service The salary range for this opportunity is $182,813 - $204,749 plus superannuation. If you don't match the experience above 100%, that’s ok! Please still put your application through. If this is not the role for you, please create a profile to join our talent community. For more information about the role and the numerous employee benefits, check out the Position Description and Life at Cenitex document by clicking the “Apply Now” button. Watch some great videos of our staff on our careers page to get a better idea of what it could be like to be a part of the Cenitex team. Our Commitment to Diversity Cenitex is proud of its diverse group of employees with a unique mix of skills and talent. We believe diversity and inclusion enhances our workforce capability and culture in delivering outstanding technology services and solutions for our customers. We embrace differences in gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation. Cenitex is an equal opportunity employer. We highly encourage applicants from diverse backgrounds, abilities, Aboriginal and Torres Strait Islander people to apply. To apply Cenitex is a fast-moving organisation with lots to deliver - so we may not always wait until the job ad expires before reviewing applicants. As a result, you should submit your application as soon as possible. To apply, simply complete an application through our LiveHire system. Note: applicants are not required to provide a separate document addressing the Key Selection Criteria. You may also be required to complete a video introduction as part of the recruitment process. We’re committed to being inclusive when we hire people and understand that adjustments are sometimes needed. If you require adjustments to complete your application, assessment task or interview it is important you let us know so we can support you. You will not be disadvantaged if you request adjustments. We want all applicants to perform at their best and compete with other applicants equally. For any further questions or support contact #J-18808-Ljbffr