IT Application Support Analyst

Job Description

Add expected salary to your profile for insights MEGT is an Australian not-for-profit business which has created great job outcomes for more than one million Australians since 1982. Our purpose is to inspire people and enable businesses and communities to create life changing, lifelong learning and employment for all. The MEGT Difference At MEGT as a Great Place to Work , we understand the importance of work life balance and offer meaningful benefits to support you and your career at MEGT: Flexible working arrangements We offer 14 weeks paid parental leave and continued support through our partnership with Circle In Generous leave entitlements including 3 days paid close down leave over Christmas Access exclusive discounts on private health insurance through our partnerships with HCF, Bupa, and Medibank! Access exclusive corporate travel rates for your personal trips! Opportunity to buy additional annual leave or cash out annual leave Access to salary packaging options (no PBI) Inclusive, supported and continuous growth development through study support Employee Assistance Program for staff and family members including a Nurse on Call service Retail and entertainment discounts across leading brands Pro-rata long service leave after seven years The Opportunity We are seeking an experienced dynamic Application Support professional eager to elevate their career and provide exceptional Level 2 – 3 technical solutions across MEGT! Based from Ringwood, this customer centric role is an integral part of the Service Desk Team and will be responsible for ensuring Application Support resources and associated Technical Analysis skillset to support current and future BAU activities and projects in line with our organisational objectives. Reporting into the IT Service Desk Manager, this diverse role also contributes to the continuous improvement of the applications by testing and deploying changes, and documenting processes and procedures while closely partner and collaborate with a variety of diverse internal and external stakeholders. Day to day responsibilities will include but are not limited to: Work collaboratively in a team environment to contribute technical review and analysis to projects and play a key role in the assessment, implementation and review of solutions. Ensure that chosen solutions are appropriately integrated with related systems and applications and communicated throughout the organisation. Be a technical resource in the implementation and integration of a diverse range of business systems and applications both on premises and in the cloud. Build strong, effective and collaborative relationships with internal and external stakeholders and communicate effectively to share relevant knowledge and expertise. Ensure that documentation related to systems and applications is maintained to a high standard and remains up-to-date, accurate, reliable and secure. Ensure that system and application changes, upgrades, and maintenance are implemented and reviewed in accordance with the IT change management processes, practices and ISO 27001 guidelines. Ensure the resolution and/or escalation of application support and maintenance issues which fall within the responsibilities of the team, contributing to the identification of potential areas of risk and supporting the implementation of preventive measures and/or corrective actions. Facilitate onboarding of supported application platforms, ensuring staff have all required resources and training. Manage the MEGT website tickets and changes, providing a high-quality customer service to all internal and external customers. Support the determination of opportunities for continuous improvement, including making changes to procedures or training materials as needed. Own the SharePoint Online instance and provide quality ongoing support. About you You will be a savvy Application Support Analyst who thrives in a customer centric environment with at least 2 – 3 years general application support experience in an enterprise environment including: Experience in supportingCollaboration solutions such as SharePoint Online Productivity solutions such as MS Power Apps, MS Forms, Nintex Forms Finance systems such as ERP and Payroll Solutions Service Management and Ticketing Solutions CRM solutions such as Dynamics 365 Line of business applications Database servers such as MS SQL Server BI and Reporting Tools such as Power BI High level digital literacy including an in-depth understanding of and experience in the use and implementation of Microsoft technologies and a range of non-Microsoft web-based technologies Excellent analytical skills with creative, and problem-solving capabilities, making decisions based on evidence balanced with experience and intuition. Well-developed planning, organisational, priority setting and time management skills, able to balance strategic level thinking with detailed process and procedural understanding. Strong customer service skills and positive customer service attitude towards both internal and external customers, with a passion for measuring and increasing customer satisfaction. Excellent communication and interpersonal skills with the ability to work effectively and collaboratively as a member of a diverse team. Office 365 Experience and Qualifications MEGT is committed to providing services that protect and keep children, young people and adults at risk free from harm as we have zero tolerance of racism, discrimination, harm, or abuse. The successful applicant will be required to undertake pre-employment checks which includes a National Police Check, State/Territory Working with Children Check, reference checks, verify your right to work in Australia and confirmation of qualifications. The MEGT Commitment People are the foundation of our business and the reason we do what we do. We know that investing in people is what grows our business and are proud to be certified as a Great Place to Work . Our core values United, Savvy, Trailblazers , and Thrive are at the heart of this role, guiding everything we do! We are committed to being an Equal Opportunity Employer and Child Safe Organisation. We have a culture that values safety, diversity, and inclusion and encourage all applicants, including minorities, genders, protected veterans, First Nations People and individuals with disability to find their ME with MEGT. You can read more about MEGT and our commitment to creating an inclusive workplace here How to Apply We want to make finding your ME with MEGT accessible and inclusive. If you are interested in this opportunity and want to have a career at a Great Place to Work , we encourage you to submit your application by clicking the apply button. If you would prefer to apply in another format or mode, or require any assistance, additional support, or have questions about this role, please contact our Talent Acquisition Team at or on 1300 634 863 . #J-18808-Ljbffr