Service Desk Manager
Add expected salary to your profile for insights Thomax is a leading developer of cloud software for logistics clients both... more info
IT Service Desk Manager
Salary:
80.00 - 100.00
Posted:
22-02-2025
Category:
Customer Service
City of Brisbane,
Job Description
Site Location: Queensland Support Office - IT Company Description Abano Healthcare is the largest Dental Support Organization (DSO) in Australia and New Zealand, supporting over 1,500 dentists and 280+ dental practices with cutting-edge technology, training, and operational excellence. We seek an experienced IT Service Desk Manager to lead and support our IT Service Desk team, ensuring smooth operations across our network. This is a fantastic opportunity for an experienced IT professional who thrives in a fast-paced environment and is passionate about delivering exceptional support. Job Description Lead, mentor, and develop a high-performing Service Desk team Oversee IT support operations, ensuring timely resolution of incidents and requests Implement best practices in IT service management and drive continuous improvement Collaborate with internal teams and external vendors to enhance IT services Monitor and analyse service desk performance, ensuring SLAs are met Provide hands-on support and troubleshooting when needed Qualifications Experience working in an MSP environment would be highly regarded Strong knowledge of ITIL frameworks and ITSM best practices Ability to manage, coach, and develop a team in a dynamic environment Excellent problem-solving skills and a customer-first approach Experience working in a multi-site environment is a plus Strong communication and stakeholder management skills Additional Information Work for the largest DSO in ANZ, driving innovation in the dental industry. Be part of a collaborative, high-performance team. Career growth opportunities in a rapidly expanding organization. Competitive salary and great employee benefits. Ready to take the next step in your career? Apply today and be part of our mission to support world-class dental care across Australia and New Zealand! #J-18808-Ljbffr
Job Details
Salary: 80.00 - 100.00
Posted: 22-02-2025
Category: Customer Service
City of Brisbane,
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