IT Service Desk Coordinator

Job Description

Applications close Sunday 23 February 2025 at 11.59PM Overview Work type: Full time Salary: $86,691 - $93,274 Grade: VPSG3.2 Occupation: IT and Telecommunications Location: CBD Reference: VG/VEC/1843656• Full-Time, Ongoing• VPS Grade 3.2 ($86,691 - $93,275, plus superannuation)• Supportive, inclusive and high-performing work culture At the Victorian Electoral Commission (VEC) we are not just about elections, we are about enabling all Victorians to actively participate in their democracy. The VEC conducts State and local council elections and is responsible for promoting public awareness and understanding of electoral issues in the Victorian community. Our goal is to be change ready and responsive to legislative changes and community expectations in a dynamic and complex operating environment. Our vision is for all Victorians to actively participate in their democracy. Apply now to make a meaningful contribution to the democratic process. We provide a values driven workplace culture with a passion for excellence and innovation in the services we provide. We offer a supportive environment that encourages professional development and provide opportunities to broaden your experience though internal working groups and committees across VEC branches. What you will be doing As our IT Service Desk Coordinator reporting to the IT Operations Manager, you'll be the vital link between our technology services and our diverse stakeholder community within the Information and Digital Services Branch. In this pivotal role, you will: create exceptional service experiences by managing incident logging, prioritisation, and communication, ensuring stakeholders feel supported and informed throughout their IT service journey build strong relationships across the organisation while coordinating first-level incident analysis and resolution with technical teams drive continuous improvement by analysing Service Desk data, identifying trends, and developing strategic solutions that enhance user experience lead the development of user-friendly Service Delivery documentation and analytical reports that inform strategic decision-making manage the procurement process with attention to detail and stakeholder needs, including vendor relationship management champion ITIL best practices while adapting them to meet our unique organisational needs. What you will bring to the role A natural talent for building rapport and delivering outstanding customer service experiences across all organisational levels Strong stakeholder management skills with the ability to communicate technical concepts to non-technical audiences Exceptional problem-solving abilities combined with proactive, service-oriented mindset Meticulous attention to detail in managing IT assets, software, and hardware inventory Proven expertise in Windows environments, complemented by knowledge of Cloud ecosystems including Microsoft Azure and Intune Excellence in creating and maintaining clear, accessible IT documentation that serves diverse user needs A collaborative approach that strengthens team dynamics and promotes knowledge sharing Dedication to the VEC's core values and commitment to public service excellence How to apply All applicants must submit: a current CV and a separate document with responses to Key Selection Criteria (KSC) 6.1, 6.2, 6.3 and 6.4 as listed in the position description. Applications should be lodged online via the Apply Now button (below). The VEC can only accept applications lodged via Victorian Government Careers website. Applications close at 11:59pm on Sunday, 23 February 2025. We highly encourage Aboriginal and Torres Strait Islander people, people with disabilities and culturally and linguistically diverse people to apply. We are committed to diversity and inclusion in our workplaces with the people we employ, and at the ballot box with the people we serve. We aim to create a workplace that is inclusive, equitable, and safe for all. We understand that candidates may need adjustments in the recruitment process and/or workplace. For any questions or request for accommodations, please e-mail Successful applicants will be required to satisfy character clearance requirements, including but not limited to national police check and working with children check. In accordance with Section 17A of the Electoral Act 2002 , the VEC may ask applicants to disclose specific political activities that could compromise the perceived independence of the organisation. For further information please contact Theo Nicholas on #J-18808-Ljbffr