IT Service Desk Coordinator
Applications close Sunday 23 February 2025 at 11.59PM Overview Work type: Full time Salary: $86,691 - $93,274 Grade: VPSG3.2... more info
Service Desk Support Coordinator Department: IT & Telecomms Location: Sydney
Salary:
80.00 - 100.00
Posted:
19-02-2025
Category:
Customer Service
Sydney,
Job Description
We are seeking a customer service expert to join our Service Desk team providing level 1 support. Ideally, someone who has a passion for IT and is customer-focused. You’ll love translating challenges into solutions and ensure that customer issues are managed through to resolution by coordinating all parties involved. Some of the key things you’ll do: Be the first point of contact for our customers and wow them with exceptional service. Capture essential information and ensure cases are escalated to the relevant person. Ensure a high level of quality and customer satisfaction. Provide timely reporting, feedback, and documentation to internal stakeholders. What we’re looking for: A positive and proactive attitude. Great customer service and attention to detail. Passion for the IT Industry. Available for day and night shifts on a 24×7 rotating roster. Why choose us? We believe everyone is unique, and we want you to bring your + to work every day. Developing our people means everything to us – we take our people’s growth and development seriously, so much so that we’ve developed our own bespoke learning academies. And most importantly, we genuinely want you to make a difference. …Oh, and don’t forget all the perks and fun stuff: Paid volunteer leave, fundraising events, numerous staff benefits and discounts from some of our amazing partners, and a free on-site barista in our Sydney office. A bit more about Interactive: We are an Australian end-to-end IT services provider. We’re a trusted technology partner to some of Australia’s biggest and most well-known brands, and we deliver an integrated suite of managed and professional services, covering cloud, cyber security, hardware maintenance, and data centre services. Sounds good? We’d love to hear from you! Sounds like the role for you? We'd love to hear from you, apply now and take the next step in your career! #J-18808-Ljbffr
Job Details
Salary: 80.00 - 100.00
Posted: 19-02-2025
Category: Customer Service
Sydney,
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