IT Service Desk Coordinator
Applications close Sunday 23 February 2025 at 11.59PM Overview Work type: Full time Salary: $86,691 - $93,274 Grade: VPSG3.2... more info
Service Desk Coordinator
Salary:
80.00 - 100.00
Posted:
22-02-2025
Category:
Customer Service
Melbourne,
Job Description
We are currently seeking a Service Desk Coordinator. You will be responsible for coordinating and managing the service desk operations, ensuring timely resolution of IT support requests and delivering excellent customer service to end-users. Responsibilities: Previous experience in a similar role, preferably in an IT support or helpdesk environment. Strong customer service skills with the ability to effectively communicate technical solutions to non-technical users. Experience with ticketing systems and knowledge base tools. Knowledge of ITIL principles and best practices. Ability to prioritize and manage multiple tasks in a fast-paced environment. Excellent problem-solving and troubleshooting skills. Strong attention to detail and organizational skills. Ability to work well in a team and collaborate with cross-functional teams. About Us Zone IT Solutions is an Australia-based Recruitment Company specializing in Digital, ERP, and larger IT Services. We offer flexible, efficient, and collaborative solutions to any organization that requires IT experts. Our agile, agnostic, and flexible solutions will help you source the IT expertise you need. Our delivery offices are in Melbourne, Sydney, and India. Zone IT Solutions is an equal opportunity employer, and our recruitment process focuses on essential skills and abilities. We welcome applicants from a diverse range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, and people with disabilities. #J-18808-Ljbffr
Job Details
Salary: 80.00 - 100.00
Posted: 22-02-2025
Category: Customer Service
Melbourne,
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