IT Site Manager

Job Description

IT Site Manager Aversan Inc. ( ) is a trusted multi-service engineering and electronics manufacturing company. Aversan delivers leading-edge and reliable safety-critical electronics and software systems to the aerospace, defence, and space industries. We are currently seeking a qualified IT Site Manager to join our team. Location: Victory, BCWork Arrangement: Hybrid Responsibilities Infrastructure Functions Process assigned tickets in ServiceNow through multiple assignment groups, read architecture diagrams, and construct rules based on those diagrams. Firewalls and network filters, in both Enterprise, Stores, and cloud networks Intrusion Prevention policies Networking Protocols/Concepts (Routing (OSPF, BGP), VLAN, Sub-netting, Load balancing, TCP/IP, DNS, HTTP, TLS, SSH) Site-to-site and remote-access VPN connectivity Network Access Control Authentication, Authorization and Accounting (to include multi-factor authentication) Web access proxy servers and URL filtering Network Security policy creation, exception documentation and approval Provide suggestions to team lead/manager in creating your professional development and training plan. Work on projects assigned to you, in effort to advance partnership opportunities between Network Security team and other business areas. Work with senior engineers to define network security requirements for current and future state end-to-end architectures and platforms to advance security controls and the security posture of the business. Assist senior engineers in collaborating with development and engineering teams to prioritize security risks, provide mitigation or remediation recommendations, and implement compensating controls. Assist in performing proof-of-concept testing for network security solutions under consideration for purchase and implementation. Provide 7/24 On-Call support for infrastructure related service incidents and follow internal management escalation procedures when necessary (team rotation). Assist in developing and maintaining network security policies, standards, processes and workflows. End User Support Functions Provide Level 2 customer facing support. Image, deploy and support all desktop and laptops Support users by regularly monitoring the ticket queue and executing tickets that are assigned to you. Instruct users as well as troubleshoot basic and advanced software/hardware issues with internal and external customers via phone, email, chat, and remote control/assist software. Troubleshoot all inquiries regarding systems, hardware, software, and operator problems. Work with Workplace team to support necessary tickets. Route or escalate requests to appropriate functional teams beyond Service Desk Team. Ability to setup, support and troubleshoot VTC (Video Teleconference) and VOL (Video Online) Create and maintain knowledge base documents Collaborate with Engineering and all other supportive roles within the campus. May also require interaction with external vendors and/or customers. Basic Qualifications Degree in Computer Science, Computer Engineer or a relevant field Strong relevant managerial experience in IT domain Experience in network security policy creation Experience with ServiceNow Networking Protocols/Concepts (Routing (OSPF, BGP), VLAN, Sub-netting, Load balancing, TCP/IP, DNS, HTTP, TLS, SSH) Firewalls and network filters, in both Enterprise, Stores, and cloud networks Able to setup, support and troubleshoot VTC (Video Teleconference) and VOL (Video Online) #J-18808-Ljbffr