IT Support Specialist I (04707)

Job Description

Job Description - IT Support Specialist I (04707) (25140266) Position Title: IT Support Specialist I (04707) - ( 25140266 ) This position is open until filled. This first review of applications will be February 13, 2025. Please submit the following required documents on the State of Montana Careers website: Resume - Please include dates of employment and your supervisor’s name/phone number for each position. Three Professional References When submitting the required documents, you must check the “relevant document” box to ensure your attachments are uploading correctly to the specific application for this position. Documents not submitted will not be considered in the recruitment process. The Judicial Branch is an equal opportunity employer. Women, minorities, and people with disabilities are encouraged to apply. An employee new to the Judicial Branch will serve a one-year probationary period. The successful applicant will be subject to a criminal background check. Travel may be required and working hours may include evenings & weekends. Job Overview: This position will provide training and support to personal computer users in the Judicial Branch in the state of Montana. Work involves providing help to personal computer users in their office locations and includes the development and delivery of appropriate training and tutoring programs in both class and individual settings. Work also includes writing of user manuals. Work is performed under close supervision and is reviewed by the Information Technology Supervisor. Job Duties: Responds to phone calls for help; determines user needs and problems and meets with users to discuss those needs. Trains users in the use of personal computer equipment. Develops and provides technical briefings for staff on new services, enhancements, and system components; provides technical support and training to users of installed software; assists in identifying training needs for court staff; schedules and coordinates training sessions with users. Produces instruction manuals and periodic updates. Keeps abreast of new personal computer software applications and training in their use. Serves as liaison for office automation systems and equipment problems. May keep a log of employees seeking training; sends notices for classes; prepares a report of class attendees; monitors, evaluates, and reports on the success of training efforts. Keeps a log of equipment in use; updates as necessary; verifies equipment slated for disposal. May be responsible for purchasing equipment and software for automation projects; performs inventory control for all court automation equipment state-wide. May provide technical support for district court and limited jurisdiction court software. May provide technical support on personal computers and networks in district courts and limited jurisdiction courts. Working Conditions: Business office setting and the ability to sit at a desk for a lengthy period. Physical Demands: Work involves a significant amount of standing, walking, sitting, talking, listening, and reaching with hands and arms; must be able to transfer up to 25 pounds. Knowledge, Skills, and Abilities (Behaviors): Knowledge of various types of personal computers and standard software applications. Knowledge of computer and printer capabilities. Knowledge of computer application software. Ability to distinguish between equipment problems and employee training needs. Ability to communicate both orally and in writing. Skill in the operation of personal computers and related equipment. Minimum Qualifications (Education and Experience): Graduation from high school, with courses in computer science. Some experience in training on personal computer support. Montana driver’s license; proof of insurance if using a personal vehicle on State business. Salary: $23.66 - 23.66 Hourly Telework Eligibility: Telework Eligible (Full-time telework is not available. Telework schedule must be supervisor approved.) Benefits Package Eligibility: Health Insurance, Paid Leave & Holidays, Retirement Plan Number of Openings: 1 Employee Status: Regular Schedule: Full-Time Job Type: Standard Shift: Day Job Travel: Yes, 5 % of the Time Contact Name: Katie Erickson | Contact Email: | Contact Phone: 406-841-2965 The State of Montana has a decentralized human resources (HR) system. Each agency is responsible for its own recruitment and selection. Anyone who needs a reasonable accommodation in the application or hiring process should contact the agency's HR staff identified on the job listing or by dialing the Montana Relay at 711. #J-18808-Ljbffr