Incident Process Manager

Job Description

Update your details and view your application progress. Refine Search Categories Service Management Employment type Full Time Locations ACT Canberra Register for Kinetic IT "Job Alerts" and be first to receive notifications about upcoming job opportunities. Apply now Job no: WWREQ0028274Employment type: Full TimeLocation: CanberraCategories: Service Management THE ROLE An exciting opportunity for an Incident Manager to join our Federal Government customer account within the SIAM Service Management team. You'll be working closely with both customer and service delivery teams to ensure smooth collaboration. This is a business hours-based role with no roster requirements, offering flexibility to mix office and remote work. You'll lead daily operations with the process team, ensuring the seamless integration of Incident Management practices. Additionally, you'll oversee, govern, and continually improve these processes across multiple stakeholders and providers. Key Responsibilities: Manage escalations within the incident practice areas, supported by our broader SIAM ecosystem. Lead monthly forums and chair meetings. Build and maintain strong relationships with executive stakeholders. Oversee the daily operational management of tasks within the incident process team. What We’re Looking For: Hold Active/Current high level Federal Government Clearance Experience with Incident Management frameworks and a strong understanding of SIAM methodologies, principles, and practices. Proven ability to engage and build relationships with stakeholders at all levels, particularly senior/executive management. Strong analytical, problem-solving, and decision-making skills. A collaborative team mentality, supporting new practice groups and fostering knowledge sharing. ABOUT KINETIC IT We are recognised market leaders in the delivery of high-quality technology solutions to large public, private, and government organisations. As an Australian-owned company, we take pride in delivering exceptional service that exceeds our customers’ expectations and positively contributing to our industry and community. We hire for the long term and have a strong focus on training and developing our employees. Everyday our amazing 1,400+ crew come in to grow and be part of something bigger. The Kinetic IT Difference Flexible working, paid parental leave, and other benefits tailored to your individual goals Regular fun company and social events Vendor Exam Support, ITIL V4 Training and Communities of Practice groups Dedicated professional development reviews every 6 months, with monthly follow ups An open and supportive culture where we respect all people and individuals, and everyone has a voice. HOW TO APPLY First, check out our website Kineticit.com.au. If you like what you see then, Click the ‘Apply Now’ button. You can also send your resume direct to and quote WWREQ0028274. Advertised: 03 Jan 2025 AUS Eastern Daylight TimeApplications close: #J-18808-Ljbffr